Fast Facts

The Director of Business Transformation at First Student will lead key initiatives to enhance operational efficiency, customer experience, and growth strategies within a large, dynamic organization.

Responsibilities: The Director will initiate and manage transformational initiatives, establish project budgets, timelines, and risk management strategies, while developing strong relationships with stakeholders to ensure program delivery meets organizational objectives.

Skills: Required skills include project management, analytical abilities, strong communication, problem-solving, change management proficiency, and a thorough understanding of key business processes like order to cash and procure to pay.

Qualifications: Preferred qualifications include at least 5 years of program management experience and project management certification (PMP), along with the ability to lead complex, cross-departmental initiatives.

Location: Cincinnati, OH - Headquarters

Compensation: Not provided by employer. Typical compensation ranges for this position are between $120,000 - $180,000.

First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. The Director of Transformation Office will lead and execute on key workstream initiatives that meet the criteria of the Transformation Office. The Director is accountable for executing on key initiatives that improve our overall processes, efficiencies, and continued business results. The Director will work closely with other initiative owners, the Vice President of Business Transformation and the Chief Business Transformation Officer. Partnering with all business stakeholders, the Director will implement strategies that drive growth, improve operational efficiency, and enhance customer experience. Job Description Major Responsibilities The Director is responsible for at least one or more transformational initiatives that align with the company's overall objectives. The Director’s responsibilities include initiating intake of a new project, establishing budget and resources for the project initiatives, developing a timeline and roadmap for delivery and managing and mitigating project risks. Drives for clarity on program objectives, priorities, and measures. Develops solutions/recommendations to unique and complex problems and ensures program solutions are consistent with organizational objectives. Identifies, assess, and mitigates program risks and issues and removes impediments. Develops strong relationships with business and technology partners to manage program delivery expectations and implementation. Manages the resources and vendors assigned to program by verifying progress and removing obstacles. Makes connections across teams and workstreams to drive identification and facilitation of inter-dependencies. The Director will leveraging tools and techniques including project management tools and data analytics to enable end-to-end value delivery and the best ongoing rollout and ongoing experience. Uses extensive knowledge of program management, project management skills, change management and clear communication to develop business requirements and understand the key business drivers as they relate to the owned initiatives and broader transformation office. Other responsibilities as required or requested. Minimum Education or Certifications Required 4-year degree or equivalent experience Project Management training and designation such as the PMP preferred Minimum Experience or Skills Required Minimum 5 years of related experience; diverse project or program management experience to include analysis, design, documentation, project/support management. Ability to work with general direction to scope, plan and manage cross-department or multi-department programs. Demonstrated ability to lead and manage large and highly complex assignments including those with enterprise-wide impact. Ability to prioritize work and handle multiple tasks simultaneously, work under pressure and meet tight deadlines. Subject matter expert in key business processes such as order to cash, procure to pay or Sarbanes Oxley (SOX) Seen as a team player and is supportive of group decisions and ideas. Written and oral communications skills with the ability to build rapport within the company, field and /or outside vendors. High degree of personal initiative and motivation. Experience with project methodology through project life cycle phases. Strong project management skills and process orientation. Ability to assess needs, design and implement processes across multi-disciplinary groups. Effective critical thinking, problem solving and change management skills. Ability to conduct complex analytics and synthesize insights into actionable initiatives. Collaborative style with a strong ability to establish trust, build relationships and influence others across all levels and functions of the organization. Ability to identify interdependencies both in and out of transformation office and work through roadblocks and conflicts. Strong focus on stakeholders including the customer and end-user experience Experience leading major strategic, cross-functional initiatives within large complex organizations. Strong communication skills (listening, written, verbal, presentation). Strong business background in financial, strategic, and organizational analysis. In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf. MISSION Provide unmatched care and the safest ride to school, so when students arrive, they start and end their day with an exceptional experience and are ready to achieve their full potential. FOCUS ON SAFETY Safety is at the heart of everything we do CARE FOR OUR STUDENTS Ensure our vehicles are welcoming and trusted places where students feel comfortable and secure SURPASS CUSTOMER EXPECTATIONS Go the extra mile to deliver an extraordinary experience for our customers and communities FOSTER TEAMWORK Work together, act with integrity, respect each other, champion diversity and inclusion SET THE HIGHEST STANDARDS Continually seek a better way to do things with innovation, sustainable practices, financial discipline, commercial excellence, and operational excellence

Qualifications

Ability to work with general direction to scope, plan and manage cross-department or multi-department programs
Demonstrated ability to lead and manage large and highly complex assignments including those with enterprise-wide impact
Ability to prioritize work and handle multiple tasks simultaneously, work under pressure and meet tight deadlines
Subject matter expert in key business processes such as order to cash, procure to pay or Sarbanes Oxley (SOX) Seen as a team player and is supportive of group decisions and ideas
Written and oral communications skills with the ability to build rapport within the company, field and /or outside vendors
High degree of personal initiative and motivation
Experience with project methodology through project life cycle phases
Strong project management skills and process orientation
Ability to assess needs, design and implement processes across multi-disciplinary groups
Effective critical thinking, problem solving and change management skills
Ability to conduct complex analytics and synthesize insights into actionable initiatives
Collaborative style with a strong ability to establish trust, build relationships and influence others across all levels and functions of the organization
Ability to identify interdependencies both in and out of transformation office and work through roadblocks and conflicts
Strong focus on stakeholders including the customer and end-user experience Experience leading major strategic, cross-functional initiatives within large complex organizations
Strong communication skills (listening, written, verbal, presentation)
Strong business background in financial, strategic, and organizational analysis
In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis

Benefits

Compensation: Not provided by employer
Typical compensation ranges for this position are between $120,000 - $180,000

Responsibilities

The Director of Business Transformation at First Student will lead key initiatives to enhance operational efficiency, customer experience, and growth strategies within a large, dynamic organization
Responsibilities: The Director will initiate and manage transformational initiatives, establish project budgets, timelines, and risk management strategies, while developing strong relationships with stakeholders to ensure program delivery meets organizational objectives
Skills: Required skills include project management, analytical abilities, strong communication, problem-solving, change management proficiency, and a thorough understanding of key business processes like order to cash and procure to pay
The Director of Transformation Office will lead and execute on key workstream initiatives that meet the criteria of the Transformation Office
The Director is accountable for executing on key initiatives that improve our overall processes, efficiencies, and continued business results
The Director will work closely with other initiative owners, the Vice President of Business Transformation and the Chief Business Transformation Officer
Partnering with all business stakeholders, the Director will implement strategies that drive growth, improve operational efficiency, and enhance customer experience
Job Description Major Responsibilities The Director is responsible for at least one or more transformational initiatives that align with the company's overall objectives
The Director’s responsibilities include initiating intake of a new project, establishing budget and resources for the project initiatives, developing a timeline and roadmap for delivery and managing and mitigating project risks
Drives for clarity on program objectives, priorities, and measures
Develops solutions/recommendations to unique and complex problems and ensures program solutions are consistent with organizational objectives
Identifies, assess, and mitigates program risks and issues and removes impediments
Develops strong relationships with business and technology partners to manage program delivery expectations and implementation
Manages the resources and vendors assigned to program by verifying progress and removing obstacles
Makes connections across teams and workstreams to drive identification and facilitation of inter-dependencies
The Director will leveraging tools and techniques including project management tools and data analytics to enable end-to-end value delivery and the best ongoing rollout and ongoing experience
Uses extensive knowledge of program management, project management skills, change management and clear communication to develop business requirements and understand the key business drivers as they relate to the owned initiatives and broader transformation office
Other responsibilities as required or requested

Director of Business Transformation

Job Type