About

Head of Digital Sales Capabilities page is loaded Head of Digital Sales Capabilities Apply locations Chicago, IL time type Full time posted on Posted Yesterday job requisition id R141846

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Lead Product Manager Areas of Oversight Partner Workstation Platform Sales Enablement Capability Objectives Lead the transformation of the Partner Workstation platform to align with sales process optimization in the WM Sales Practice and the field to align directly with Wealth Management’s strategic growth objectives. This includes partnering with the WIN team on the creation of single sales focused partner landing page to include Client 360, book of business, share of wallet, cross sell, and new product opportunities. This role requires close partnership with the National Sales Practice and Salesforce to identify and deploy digital leads, pipeline management, unified and standardized sales dashboards, and incentive management features. As a Platform owner, this role will also need to ensure that the Partner Workstation platform is responding to the needs of it’s embedded user base and to the DCPX capabilities that are building features on the platform. Partnership with the WM data organization will be critical in order to ensure that Partner Workstation becomes a trusted source of data for Wealth Management leadership and for advanced reporting. Finally, this role will need to work with leadership to ensure that the platform supports best practice as client service standards and segmentation definitions evolve. This role reports directly to Jeremy Julian, Head of Digital Client and Partner Experience (DCPX), and is part of the DCPX Leadership Team. Major Duties :1. Responsible for management of product lifecycle and the issues that impact the delivery of capability or service which include:

Discovery and Innovation: Derive market insights and formulate product strategy

New Product Planning: Concept, feasibility and definition

New Product Introduction: Development and launch of product

Post-Launch Product Management: Performance & lifecycle management

Leads, motivates and cultivates a team of product managers to manage product group
Ensures the development and execution of product roadmaps with 3-5 year horizons that outline the strategic goals as determined and prioritized in partnership with the Product Executive and Business Stakeholders. Partner with Technology Lead to ensure recommended roadmap is feasible and aligns with corporate/C&IS technology strategy
Manages the alignment of the business strategy and objectives to the product strategy
Ensures reliability, performance, quality and robustness of the product group
Ensures that industry and market research is conducted on product viability and competitive threats and understand how they may impact product strategies
Assesses the investment needs (capital and expense) through understanding trends, client’s needs and roadmap review and makes recommendations to the Product Executive and Business Stakeholders
Represents organization with thought leadership - product at industry events, in publications, and at client events
Establish, manages and monitor the financial and market progress of product group through metrics and key performance indicators
Understand the impact of new regulations on the business and how that may impact the business strategy
Serves as main product point of contact for sales teams, communicates new features and their value proposition, oversees RFI, RFPs and due diligence responses
Displays a balanced, cross-functional perspective, liaising with the business to improve efficiency, effectiveness and productivity
Makes staffing decisions, manages expenses and salary review process for the division
Participates in developing division strategic plan and sets goals and priorities based on the direction set for the unit; follows through to ensure that objectives are met
Provides leadership and guidance to staff, fostering an environment that encourages employee participation, teamwork, and communication.

Knowledge :Excellent oral and written communication skills are required. Proficient in constructing/overseeing logical and conclusive presentations, distilling complex subject matter into management-ready materials

Proven business leadership skills, with track record of building products and /or understanding of the core concepts of product management required. Ability to understand and grow the strategic business vision

Strong understanding or knowledge of applicable NT product and a strong understanding of client needs and how this impacts the product development agenda/roadmap

Proven track record of managing, leading, coaching and developing a team

Excellent in building key relationships, influencing and negotiating with clients, partners and leaders across multiple disciplines

Program or project management experience is advantageous; planning, analysis, design and governance

Knowledge of business strategy development is necessary to provide long term planning and to manage the profitability/performance of a major business segment. Leadership and organizational skills are required to determine the Business Unit's goals, resources needed, and to assess and develop the skills of staff.

Experience :A College or University degree and/or relevant proven work experience is required. Related Industry qualification (e.g. ACCA) is required Salary Range: $164,600 - 288,000 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component. Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve!Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us andapply today.#MadeForGreater Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com .

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater. Similar Jobs (1)

Head of Technology Procurement locations 2 Locations time type Full time posted on Posted 30+ Days Ago A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies. Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information. Equal Employment Opportunity Statements

APAC/INDIA EEO STATEMENT It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development. Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance. EMEA EEO STATEMENT It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development. USA EEO STATEMENT It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.

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Nice-to-have skills

Salesforce
Product Management
Program Management
Project Management
Illinois, United States

Work experience

Product Owner / Product Manager

Languages

English

Qualifications

Knowledge :Excellent oral and written communication skills are required
Proficient in constructing/overseeing logical and conclusive presentations, distilling complex subject matter into management-ready materials
Proven business leadership skills, with track record of building products and /or understanding of the core concepts of product management required
Ability to understand and grow the strategic business vision
Strong understanding or knowledge of applicable NT product and a strong understanding of client needs and how this impacts the product development agenda/roadmap
Proven track record of managing, leading, coaching and developing a team
Excellent in building key relationships, influencing and negotiating with clients, partners and leaders across multiple disciplines
Program or project management experience is advantageous; planning, analysis, design and governance
Knowledge of business strategy development is necessary to provide long term planning and to manage the profitability/performance of a major business segment
Leadership and organizational skills are required to determine the Business Unit's goals, resources needed, and to assess and develop the skills of staff
Experience :A College or University degree and/or relevant proven work experience is required
Related Industry qualification (e.g
Salesforce
Product Management
Program Management
Project Management
Illinois, United States
Product Owner / Product Manager
English

Benefits

ACCA) is required Salary Range: $164,600 - 288,000 USD
Salary range is a good faith estimate of base pay
Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits
Northern Trust also provides a discretionary bonus program that may include an equity component

Responsibilities

Lead Product Manager Areas of Oversight Partner Workstation Platform Sales Enablement Capability Objectives Lead the transformation of the Partner Workstation platform to align with sales process optimization in the WM Sales Practice and the field to align directly with Wealth Management’s strategic growth objectives
This includes partnering with the WIN team on the creation of single sales focused partner landing page to include Client 360, book of business, share of wallet, cross sell, and new product opportunities
This role requires close partnership with the National Sales Practice and Salesforce to identify and deploy digital leads, pipeline management, unified and standardized sales dashboards, and incentive management features
As a Platform owner, this role will also need to ensure that the Partner Workstation platform is responding to the needs of it’s embedded user base and to the DCPX capabilities that are building features on the platform
Partnership with the WM data organization will be critical in order to ensure that Partner Workstation becomes a trusted source of data for Wealth Management leadership and for advanced reporting
Finally, this role will need to work with leadership to ensure that the platform supports best practice as client service standards and segmentation definitions evolve
This role reports directly to Jeremy Julian, Head of Digital Client and Partner Experience (DCPX), and is part of the DCPX Leadership Team
Responsible for management of product lifecycle and the issues that impact the delivery of capability or service which include:
Discovery and Innovation: Derive market insights and formulate product strategy
New Product Planning: Concept, feasibility and definition
New Product Introduction: Development and launch of product
Post-Launch Product Management: Performance & lifecycle management
Leads, motivates and cultivates a team of product managers to manage product group
Ensures the development and execution of product roadmaps with 3-5 year horizons that outline the strategic goals as determined and prioritized in partnership with the Product Executive and Business Stakeholders
Partner with Technology Lead to ensure recommended roadmap is feasible and aligns with corporate/C&IS technology strategy
Manages the alignment of the business strategy and objectives to the product strategy
Ensures reliability, performance, quality and robustness of the product group
Ensures that industry and market research is conducted on product viability and competitive threats and understand how they may impact product strategies
Assesses the investment needs (capital and expense) through understanding trends, client’s needs and roadmap review and makes recommendations to the Product Executive and Business Stakeholders
Represents organization with thought leadership - product at industry events, in publications, and at client events
Establish, manages and monitor the financial and market progress of product group through metrics and key performance indicators
Understand the impact of new regulations on the business and how that may impact the business strategy
Serves as main product point of contact for sales teams, communicates new features and their value proposition, oversees RFI, RFPs and due diligence responses
Displays a balanced, cross-functional perspective, liaising with the business to improve efficiency, effectiveness and productivity
Makes staffing decisions, manages expenses and salary review process for the division
Participates in developing division strategic plan and sets goals and priorities based on the direction set for the unit; follows through to ensure that objectives are met
Provides leadership and guidance to staff, fostering an environment that encourages employee participation, teamwork, and communication

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Head of Digital Sales Capabilities