Acts as a subject matter expert for all Digital Banking products, services, systems and enrollment. Processes Digital Banking daily work including setup, maintenance, end of day and settlement for online banking and treasury management.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provides support for digital banking, including product fulfillment and daily production work.
Acts as a technical support resource and Subject Matter Expert for digital banking products, services and systems.
Acts as a liaison with digital banking and Treasury Management product vendors to facilitate implementation and periodic maintenance of products.
Provides support for commercial account billing and account analysis.
Post and review daily transactions from various sources and prepares daily ACH settlement for management approval.
Assist with processing work related to Treasury Management services (Wires, RDC, ACH, Positive Pay, etc.)
Monitors transaction activity and system alerts to identify and mitigate fraud.
Prepares and maintains various reports for tracking, compliance and management review.
Investigates, resolves and reports Regulation E (ACH) claims in accordance with bank procedures and regulatory requirements.
Reviews and processes digital banking enrollment and maintenance requests, and related services.
Answers questions from internal and external customers in a timely, effective and courteous manner.
Provide support and process requests received through the digital banking account-opening channel.
Works closely with branches and other departments to identify and resolve operational/reporting questions.
Utilizes and periodically reviews departmental procedures to ensure compliance with bank expectations, product enhancements and regulatory requirements.
Assist in implementing new products/services/systems, helps to ensure processes and procedures adhere to compliance laws and regulations, and participate in system releases/enhancements.
Archive daily work into the shared drive and Bank’s document repository system.
Responsible for complying with department procedures as documented within the BSA Compliance Program Operating Manual.

Other duties

Remains current on relevant compliance laws, regulatory requirements and changes Digital Banking products and services.
Perform additional duties as assigned.

Skills/Abilities

Excellent customer service skills.
Working knowledge of the Bank’s products and services, account set-up standards and documentation requirements.
Proficient in the use of Microsoft Office products, standard office equipment and JHA core system.
Ability to multitask with good organizational skills and attention to detail.
Good analytical and strong data entry skills.
Excellent oral and written communication skills.
Ability to work effectively both independently and as part of a team.

Education and Experience

Requires minimum of two (2) years banking industry or other relevant experience, sales and service or previous Treasury Management Services and Digital Banking experience.
High School Diploma or equivalent.
Prior experience in Automated Clearing House (ACH) and Regulation E dispute processing preferred.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Physical Demands

This position requires manual dexterity, the ability to lift files and opening cabinets. This position requires bending, stooping or standing as necessary.

Travel

Travel may be required for this position.

This position is classified as non-exempt, and as such it is paid on an hourly basis. The pay range for this position is $18.00 per hour to $22.00 per hour. Other compensation includes overtime paid at one and one-half times the normal hourly rate for any hours worked in excess of 40 in a workweek.

This position is classified as full-time and the benefits package includes health insurance, dental insurance, vision insurance. Employees may select from coverage options which range from employee only to family coverage. Full-time employees receive Paid Time Off (PTO), a paid holiday schedule, paid bereavement, and paid parental leave. Benefits also include company paid life insurance and paid long-term disability coverage. Our bank also offers a 401(k) with a company match.

Equal Opportunity/Affirmative Action Employer M/F/disability/protected veteran status

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

Excellent customer service skills
Working knowledge of the Bank’s products and services, account set-up standards and documentation requirements
Proficient in the use of Microsoft Office products, standard office equipment and JHA core system
Ability to multitask with good organizational skills and attention to detail
Good analytical and strong data entry skills
Excellent oral and written communication skills
Ability to work effectively both independently and as part of a team
Requires minimum of two (2) years banking industry or other relevant experience, sales and service or previous Treasury Management Services and Digital Banking experience
High School Diploma or equivalent
This position requires manual dexterity, the ability to lift files and opening cabinets
This position requires bending, stooping or standing as necessary

Benefits

This position is classified as non-exempt, and as such it is paid on an hourly basis
The pay range for this position is $18.00 per hour to $22.00 per hour
Other compensation includes overtime paid at one and one-half times the normal hourly rate for any hours worked in excess of 40 in a workweek
This position is classified as full-time and the benefits package includes health insurance, dental insurance, vision insurance
Employees may select from coverage options which range from employee only to family coverage
Full-time employees receive Paid Time Off (PTO), a paid holiday schedule, paid bereavement, and paid parental leave
Benefits also include company paid life insurance and paid long-term disability coverage
Our bank also offers a 401(k) with a company match

Responsibilities

Acts as a subject matter expert for all Digital Banking products, services, systems and enrollment
Processes Digital Banking daily work including setup, maintenance, end of day and settlement for online banking and treasury management
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Provides support for digital banking, including product fulfillment and daily production work
Acts as a technical support resource and Subject Matter Expert for digital banking products, services and systems
Acts as a liaison with digital banking and Treasury Management product vendors to facilitate implementation and periodic maintenance of products
Provides support for commercial account billing and account analysis
Post and review daily transactions from various sources and prepares daily ACH settlement for management approval
Assist with processing work related to Treasury Management services (Wires, RDC, ACH, Positive Pay, etc.)
Monitors transaction activity and system alerts to identify and mitigate fraud
Prepares and maintains various reports for tracking, compliance and management review
Investigates, resolves and reports Regulation E (ACH) claims in accordance with bank procedures and regulatory requirements
Reviews and processes digital banking enrollment and maintenance requests, and related services
Answers questions from internal and external customers in a timely, effective and courteous manner
Provide support and process requests received through the digital banking account-opening channel
Works closely with branches and other departments to identify and resolve operational/reporting questions
Utilizes and periodically reviews departmental procedures to ensure compliance with bank expectations, product enhancements and regulatory requirements
Assist in implementing new products/services/systems, helps to ensure processes and procedures adhere to compliance laws and regulations, and participate in system releases/enhancements
Archive daily work into the shared drive and Bank’s document repository system
Responsible for complying with department procedures as documented within the BSA Compliance Program Operating Manual
Remains current on relevant compliance laws, regulatory requirements and changes Digital Banking products and services
Perform additional duties as assigned
This position has no supervisory responsibilities
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
Office environment with job duties conducted via telephone, face to face meetings, and on the computer

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Digital Banking Specialist