About Agile Off Road

Agile Off Road is a leader in off-road performance upgrades and adventure van customization, specializing in Mercedes Sprinter and Ineos Grenadier. We're passionate about helping customers build the ultimate overlanding experience and pride ourselves on delivering exceptional customer support to match our best-in-class products.

Position Summary

We are seeking a detail-oriented and customer-focused E-Commerce Customer Service Representative to support our growing online business. This position will serve as the primary point of contact for online customers, handling phone, email, and chat inquiries, ensuring timely and accurate order fulfillment, and managing returns and refunds. The ideal candidate is a strong communicator, organized, and committed to delivering a premium customer experience.

Key Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat.
Provide knowledgeable support regarding product details, order status, installation timelines, and general troubleshooting.
Monitor and ensure timely fulfillment of all e-commerce orders, coordinating with warehouse and shipping teams as needed.
Manage the return and refund process efficiently and in accordance with company policies.
Document customer interactions and maintain accurate records using our internal systems.
Collaborate with the sales, warehouse, and tech support teams to resolve issues quickly and effectively.
Identify and escalate customer concerns or trends to the management team.
Assist in updating product listings and content on our WooCommerce site as needed.
Contribute to continuous improvements in customer experience and fulfillment processes.

Qualifications

2+ years of experience in customer service, preferably in an e-commerce environment.
Excellent written and verbal communication skills.
Strong organizational skills with the ability to manage multiple tasks simultaneously.
Proficiency with customer support software and order management systems.
Experience with WooCommerce, NetSuite, and/or automotive aftermarket products is a plus.
Passion for off-roading, adventure vans, or automotive customization is a plus.

Benefits

Competitive salary based on experience
Health, dental, and vision insurance
Paid time off and holidays
401k, 401k match and profit sharing
Opportunity to grow within a rapidly expanding business in the adventure van community

Join Our Team

If you're passionate about helping customers, solving problems, and being part of an energetic, off-road-focused team, we want to hear from you. Apply today and help Agile Off Road continue delivering excellence—on and off the trail.

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Expected hours: 40 per week

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Shift

8 hour shift

Work Location: In person

Qualifications

The ideal candidate is a strong communicator, organized, and committed to delivering a premium customer experience
2+ years of experience in customer service, preferably in an e-commerce environment
Excellent written and verbal communication skills
Strong organizational skills with the ability to manage multiple tasks simultaneously
Proficiency with customer support software and order management systems

Benefits

Competitive salary based on experience
Health, dental, and vision insurance
Paid time off and holidays
401k, 401k match and profit sharing
Opportunity to grow within a rapidly expanding business in the adventure van community
Pay: $24.00 - $28.00 per hour
Expected hours: 40 per week
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Responsibilities

We are seeking a detail-oriented and customer-focused E-Commerce Customer Service Representative to support our growing online business
This position will serve as the primary point of contact for online customers, handling phone, email, and chat inquiries, ensuring timely and accurate order fulfillment, and managing returns and refunds
Respond promptly and professionally to customer inquiries via phone, email, and chat
Provide knowledgeable support regarding product details, order status, installation timelines, and general troubleshooting
Monitor and ensure timely fulfillment of all e-commerce orders, coordinating with warehouse and shipping teams as needed
Manage the return and refund process efficiently and in accordance with company policies
Document customer interactions and maintain accurate records using our internal systems
Collaborate with the sales, warehouse, and tech support teams to resolve issues quickly and effectively
Identify and escalate customer concerns or trends to the management team
Assist in updating product listings and content on our WooCommerce site as needed
Contribute to continuous improvements in customer experience and fulfillment processes
8 hour shift

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E-Commerce Customer Service Representative