About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future.

The Role

Legal’s Public Policy and Compliance department is looking for a Senior Government Operations Analyst who is a practical solution-seeker that specializes in data management, process improvement, and communication. This position supports a variety of projects that impact regulated or formerly regulated services, including compliance and customer-impacting rate changes. The candidate should be able to effectively manage several competing priorities with varying deadlines.

Location

This role is designated as fully remote, US.

The Main Responsibilities

Assist with completion of rate change process through the Lumen billing platform by preparing billing updates with high degree of accuracy prior to submission. Interface with partner teams and assist with project coordination to ensure rates for new services, and rate changes for existing services, are timely implemented.
Prepare and submit regulatory filings and transmittal letters for various company entities and services, which will include clearly articulating prices/terms/conditions and data gathering
Serve as subject matter expert on billing codes and regulatory requirements for rate changes and customer notifications.
Assist in the preparation of responses and data analyses for investigations, inquiries, data requests, audits, interrogatories, billing disputes, lawsuits, and class action suits.
Collaborate with internal Public Policy and Compliance partners to improve/simplify rate change processes.
Draft/review/submit customer notifications in compliance with state-specific rules/regulations as well as internal policies and standards.

What We Look For in a Candidate

Required

Bachelor’s degree in a relevant field (i.e. Business, Accounting, Data Science, etc.)
Proficiency in data analysis and data management.
Excellent communication, collaboration, and problem-solving skills.
Adaptability to new technologies and ability to work both independently and as a team player.
Ability to perform effectively under high-stress conditions to meet strict deadlines.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$66,375 - $88,500 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$69,694 - $92,925 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$73,013 - $97,350 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's

Benefits
Bonus Structure

#LI-LM1

Requisition #: 338161

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

06/12/2025

Qualifications

The candidate should be able to effectively manage several competing priorities with varying deadlines
Bachelor’s degree in a relevant field (i.e
Business, Accounting, Data Science, etc.)
Proficiency in data analysis and data management
Excellent communication, collaboration, and problem-solving skills
Adaptability to new technologies and ability to work both independently and as a team player
Ability to perform effectively under high-stress conditions to meet strict deadlines
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation

Benefits

This information reflects the anticipated base salary range for this position based on current national data
Individual pay is based on skills, experience and other relevant factors
Location Based Pay Ranges:
$66,375 - $88,500 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing
We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process

Responsibilities

We’re invested in providing the flexibility you need to thrive and deliver lasting impact
Legal’s Public Policy and Compliance department is looking for a Senior Government Operations Analyst who is a practical solution-seeker that specializes in data management, process improvement, and communication
This position supports a variety of projects that impact regulated or formerly regulated services, including compliance and customer-impacting rate changes
Assist with completion of rate change process through the Lumen billing platform by preparing billing updates with high degree of accuracy prior to submission
Interface with partner teams and assist with project coordination to ensure rates for new services, and rate changes for existing services, are timely implemented
Prepare and submit regulatory filings and transmittal letters for various company entities and services, which will include clearly articulating prices/terms/conditions and data gathering
Serve as subject matter expert on billing codes and regulatory requirements for rate changes and customer notifications
Assist in the preparation of responses and data analyses for investigations, inquiries, data requests, audits, interrogatories, billing disputes, lawsuits, and class action suits
Collaborate with internal Public Policy and Compliance partners to improve/simplify rate change processes
Draft/review/submit customer notifications in compliance with state-specific rules/regulations as well as internal policies and standards

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