Overview

This is a remote role that may only be hired in the following location(s): New York, New Jersey, North Carolina.

We are seeking a highly capable and collaborative Design & Delivery Lead to join the Business Transformation team as a business-area-aligned leader. This role will serve as the key transformation partner to an executive business leader, supporting the definition, design, and delivery of strategic change within a business unit. This includes strategy clarification, org design, roadmap alignment, go-to-market execution, and cross-functional integration across platforms and functions.

This is a hands-on, senior individual contributor role that helps ensure enterprise transformation is grounded in business reality — unlocking scale, consistency, and value creation through partnership, structured delivery, and deep business alignment.

Responsibilities

Business Area Strategy Support

Partner with business unit executives to shape, pressure test, and align business area strategies
Ensure strategic alignment with enterprise operating model, client segmentation, and capability vision
Connect strategic intent to roadmap design, integration efforts, and org implications

Org Design & Business Integration

Support the definition of future-state team structures and capabilities
Drive alignment of legacy teams and embedded functions through operating model changes
Advise on organizational implications of strategy and technology platform evolution

Policy & Process Design & Execution

Identify opportunities for process optimization and simplification
Support development and delivery of business policies, workflows, and operating procedures
Coordinate with functional partners to implement process change across impacted areas

Go-to-Market & Sales Strategy Execution

Translate segment and client needs into effective sales strategies and support models
Align GTM and relationship management changes with product, operations, and enablement partners
Support implementation planning for sales coverage and team changes

Business Roadmap & Decision Enablement

Collaborate with transformation and business leads to define and deliver integrated business roadmaps
Identify business requirements and interdependencies for platform decisions and scalability initiatives
Lead options analysis and tradeoff assessments to support enterprise decision-making
Facilitate stakeholder alignment and prepare recommendations for approval through formal governance

Change Readiness Alignment

Ensure roadmap execution aligns with enterprise change management standards and frameworks.
Partner with transformation’s change management leaders to assess organizational readiness, apply toolkits, and track adoption risks.
Coordinate with internal and external comms partners on timing, messaging, and enablement plans.

Qualifications

Bachelor's Degree and 8 years of experience in Business Strategy, Project Planning, and Financial Services industry OR High School Diploma or GED and 12 years of experience in Business Strategy, Project Planning, and Financial Services industry

Preferred

8+ years of experience in business transformation, strategy execution, or organizational design
Experience in commercial banking or financial services preferred
Familiarity with product development lifecycles, go-to-market models, and platform integration
Demonstrated ability to lead cross-functional workstreams and support executive stakeholders
Strong analytical, facilitation, and structured problem-solving skills
Experience building workstreams and delivery structures that ensure transformation projects are aligned with strategic priorities.
Excellent communication and influence skills — across business, tech, and operations stakeholders

Other

Comfortable operating at the intersection of strategy and execution
Structured and proactive — able to break complex changes into actionable workstreams
Highly collaborative and credible with business leaders
Oriented toward outcomes and benefits, with strong follow-through
Thrives in ambiguity and helps create clarity for others

If hired in New York City, Morristown, New Jersey, Raleigh or Charlotte North Carolina the base pay for this position is generally between $129,848.00 and $173,130.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications

Bachelor's Degree and 8 years of experience in Business Strategy, Project Planning, and Financial Services industry OR High School Diploma or GED and 12 years of experience in Business Strategy, Project Planning, and Financial Services industry
Comfortable operating at the intersection of strategy and execution
Structured and proactive — able to break complex changes into actionable workstreams
Highly collaborative and credible with business leaders
Oriented toward outcomes and benefits, with strong follow-through
Thrives in ambiguity and helps create clarity for others

Benefits

If hired in New York City, Morristown, New Jersey, Raleigh or Charlotte North Carolina the base pay for this position is generally between $129,848.00 and $173,130.00
Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law
For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates

Responsibilities

This role will serve as the key transformation partner to an executive business leader, supporting the definition, design, and delivery of strategic change within a business unit
This includes strategy clarification, org design, roadmap alignment, go-to-market execution, and cross-functional integration across platforms and functions
This is a hands-on, senior individual contributor role that helps ensure enterprise transformation is grounded in business reality — unlocking scale, consistency, and value creation through partnership, structured delivery, and deep business alignment
Business Area Strategy Support
Partner with business unit executives to shape, pressure test, and align business area strategies
Ensure strategic alignment with enterprise operating model, client segmentation, and capability vision
Connect strategic intent to roadmap design, integration efforts, and org implications
Org Design & Business Integration
Support the definition of future-state team structures and capabilities
Drive alignment of legacy teams and embedded functions through operating model changes
Advise on organizational implications of strategy and technology platform evolution
Policy & Process Design & Execution
Identify opportunities for process optimization and simplification
Support development and delivery of business policies, workflows, and operating procedures
Coordinate with functional partners to implement process change across impacted areas
Go-to-Market & Sales Strategy Execution
Translate segment and client needs into effective sales strategies and support models
Align GTM and relationship management changes with product, operations, and enablement partners
Support implementation planning for sales coverage and team changes
Business Roadmap & Decision Enablement
Collaborate with transformation and business leads to define and deliver integrated business roadmaps
Identify business requirements and interdependencies for platform decisions and scalability initiatives
Lead options analysis and tradeoff assessments to support enterprise decision-making
Facilitate stakeholder alignment and prepare recommendations for approval through formal governance
Change Readiness Alignment
Ensure roadmap execution aligns with enterprise change management standards and frameworks
Partner with transformation’s change management leaders to assess organizational readiness, apply toolkits, and track adoption risks
Coordinate with internal and external comms partners on timing, messaging, and enablement plans

Director, Business Strategy and Transformation (remote) NY, NJ, NC

Job Type