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Sector Technology – Digital Grid – Operational Technology Services Lead – Senior Manager

We help our clients transform. Together we are changing the way they interact with their Customers, Employees and Partners alike. We are modernizing their applications, creating new ones and driving business efficiency across their ever-changing platform and channel infrastructures. Everything we do centers around this simple story.

The opportunity

As the Operational Technology Services Lead, you’ll be part of our Digital Grid team. The Digital Grid team is focused on delivering technology-based consulting services and managed services to Power & Utilities clients who are implementing operational technology programs, capabilities, and systems (AMI, ADMS, OMS, SCADA, DRMS, DERMS, EMS, GIS) resulting in increased value and efficiency.

Here, you’ll build and lead our Operational Technology (OT) Services offering. The OT Services group is focused on providing utilities application implementation/deployment services that complement the product vendor services and traditional SI service offerings. Specific OT Services offerings including product configuration, patching, modelling, testing and application management associated with OT platforms including ADMS, OMS, SCADA, DRMS, DERMS, EMS, GIS, and major OT software providers including Aspen Tech, GE, Schnieder, Hitachi, and others.

This position is fast-paced and ever-changing, which means you’ll need to be a flexible self-starter and be able to manage changing priorities and learning new and rapidly changing technology solutions.

We are looking for Operational Technology leaders who will collaborate with clients to transform their power and utilities business through disruptive innovation enablement and transformational design solutions. The team supports our clients in modernizing utility systems, processes, and products to enhance business and grid modernization platforms and services to support high performance in a rapidly changing and competitive energy environment.

This is an exciting opportunity to help our power and utilities clients ensure their utilization of power grids is safe, green and more resilient.

As a Senior Manager in Technology Transformation Program Delivery, you will be at the forefront of driving change and innovation within our organization. Your role will involve building and managing the delivery of technology transformation projects and programs to align with organizational strategy and achieve desired outcomes. You will provide assurance to leadership by managing timelines, costs, and quality, leading both technical and non-technical project teams in the development and implementation of technology solutions and/or infrastructure. This is an opportunity to shape the future of technology within our organization and make a significant impact.

Your key responsibilities

As the Operational Technology Services Lead, you will build and lead our Operational Technology (OT) Services offering. As a leader in Technology Transformation Program Delivery, you will be responsible for the effective management and delivery of complex processes, solutions, and/or projects, maintaining focus on quality and risk management. You will navigate operational and organizational dynamics, ensuring the achievement of performance objectives. This role involves:

Design the OT Services organization structure, staffing mix, and staffing levels
Define OT Services internal process for resource management, engagement management, and business development
Oversee OT Services recruiting and training
Develop the OT Services solution offerings
Provide executive oversight for multiple OT Services engagement teams
Serve as the client’s leadership point of contact for active engagements
Create and maintain client relationships focused on delivery excellence and business development
Lead OT Services business development by identifying opportunities and overseeing the proposal development process.
Work with the major OT product vendors to understand their product offerings and identify opportunities in the market
Maximize operational efficiencies on engagements
Communicate and monitor service quality in respect of specific client requirements, review project plans, and guide other executives in their implementation
Provide strategic and relevant insight, connectedness, and responsiveness to all clients to anticipate their needs
Stay current with the latest trends in the Power & Utilities industry to be a trusted advisor/subject matter expert for our client's business
Build strong teams at all levels and help resources further develop and grow their career
Collaborate across EY teams to leverage assets, tools, and knowledge capital to bring the best of EY to our clients.
Develop an inclusive culture in which timely, authentic feedback and coaching are provided to all colleagues and team members
Mentor, coach, and counsel team members
Providing leadership and direction up to and including Managers across multiple activities.
Leading teams with broad visibility to achieve performance objectives.
Managing client relationships, revenue generation, and commercial relationships as needed.
Travel requirements: Required regularly as needed by external clients.

Skills and attributes for success

To thrive in this role, you will need a deep insight into project and program delivery methods, including Agile and waterfall, and the ability to solve complex problems through analysis and knowledge of best practices. Additionally, you should have:

Experience implementing multiple OT systems: ADMS, OMS, SCADA, DRMS, DERMS, EMS, GIS
Advanced working knowledge of one of more major OT platforms from Aspen Tech, GE, Schnieder, Hitachi, and others
Experience with providing OT services including: Database Engineering, Hardware Installation and Support, IT Environment Design and Management, Cloud Computing Architecture, Network Engineering, Infrastructure, Technical Architecture, and Configuration Management
Industry knowledge of our clients’ business and competitors
Ability to effectively navigate ambiguous and complex relationships; emotional intelligence to leverage differences between teams, ask the right questions, and provide and support coaching and feedback
Ability to adapt to varied cultural and personal styles to work effectively with others' differences, concerns, and motivations
Ability to identify gaps in the team's knowledge, initiate strategies to fill them, and keep teams abreast of new service methodologies, tools and technologies, providing suggestions for their application
Ability to identify and evaluate new ideas, better ways of working, technologies, or external products to expand EY capabilities
Passion in promoting EY strategy, services and values
Experience in leading engagement delivery and managing engagement economics for the whole engagement.
Proficiency in developing resource plans and budgets for the whole engagement.
Ability to manage client relationships and engage in daily interactions with clients.
Responsible for identification of sales and new opportunities.

To qualify for the role, you must have

Bachelor’s degree in electrical engineering, computer engineering, systems engineering, computer science or other related field required (4-year degree); master's degree preferred.
Typically, no less than 5 - 7 years relevant experience
A minimum of 10 years of related work experience or a graduate degree and 8 years of related work experience
A minimum of 10 years of experience delivering consulting services to Power & Utilities clients
Proven work experience implementing multiple OT systems: ADMS, OMS, SCADA, DRMS, DERMS, EMS, GIS
Advanced working knowledge of one of more major OT platforms from Aspen Tech, GE, Schnieder, or Hitachi
Experience with leading OT implementation / deployment services of one of more major OT platforms from Aspen Tech, GE, Schnieder, Hitachi, or others
Experience leading teams, managing engagement economics and business development
Flexibility and willingness to manage significant travel
Experience building and managing client relationships
Critical, analytical thinking and complex problem solving
Strong communication skills, ability to collaborate and drive outcome
Must have a valid driver's license
Contract and Vendor Management
Hybrid and waterfall delivery methodologies
Iterative delivery methodologies
Program structuring
Project or program resource management
Project or program value, finance, budget, and quality management
System Development Lifecycle
Technology Landscape

Ideally, you’ll also have

Demonstrated ability to drive outcomes and manage change effectively.
Strong negotiation and influencing skills.
Learning agility.

What we look for

We are seeking individuals who are passionate about technology and innovation, with a proven track record of leading successful technology transformation projects. Top performers in this role are those who can navigate complex challenges, build strong relationships, and drive meaningful change within the organization.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $169,900 to $388,200. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $203,900 to $441,300. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today.

EY accepts applications for this position on an on-going basis.

For those living in California, please click here for additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com .

Qualifications

To thrive in this role, you will need a deep insight into project and program delivery methods, including Agile and waterfall, and the ability to solve complex problems through analysis and knowledge of best practices
Experience implementing multiple OT systems: ADMS, OMS, SCADA, DRMS, DERMS, EMS, GIS
Advanced working knowledge of one of more major OT platforms from Aspen Tech, GE, Schnieder, Hitachi, and others
Experience with providing OT services including: Database Engineering, Hardware Installation and Support, IT Environment Design and Management, Cloud Computing Architecture, Network Engineering, Infrastructure, Technical Architecture, and Configuration Management
Industry knowledge of our clients’ business and competitors
Ability to effectively navigate ambiguous and complex relationships; emotional intelligence to leverage differences between teams, ask the right questions, and provide and support coaching and feedback
Ability to adapt to varied cultural and personal styles to work effectively with others' differences, concerns, and motivations
Ability to identify gaps in the team's knowledge, initiate strategies to fill them, and keep teams abreast of new service methodologies, tools and technologies, providing suggestions for their application
Ability to identify and evaluate new ideas, better ways of working, technologies, or external products to expand EY capabilities
Passion in promoting EY strategy, services and values
Experience in leading engagement delivery and managing engagement economics for the whole engagement
Proficiency in developing resource plans and budgets for the whole engagement
Ability to manage client relationships and engage in daily interactions with clients
Responsible for identification of sales and new opportunities
Typically, no less than 5 - 7 years relevant experience
A minimum of 10 years of related work experience or a graduate degree and 8 years of related work experience
A minimum of 10 years of experience delivering consulting services to Power & Utilities clients
Proven work experience implementing multiple OT systems: ADMS, OMS, SCADA, DRMS, DERMS, EMS, GIS
Advanced working knowledge of one of more major OT platforms from Aspen Tech, GE, Schnieder, or Hitachi
Experience with leading OT implementation / deployment services of one of more major OT platforms from Aspen Tech, GE, Schnieder, Hitachi, or others
Experience leading teams, managing engagement economics and business development
Flexibility and willingness to manage significant travel
Experience building and managing client relationships
Critical, analytical thinking and complex problem solving
Strong communication skills, ability to collaborate and drive outcome
Must have a valid driver's license
Contract and Vendor Management
Hybrid and waterfall delivery methodologies
Iterative delivery methodologies
Program structuring
Project or program resource management
Project or program value, finance, budget, and quality management
System Development Lifecycle
Technology Landscape
Demonstrated ability to drive outcomes and manage change effectively
Strong negotiation and influencing skills
Learning agility

Benefits

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business
The base salary range for this job in all geographic locations in the US is $169,900 to $388,200
The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $203,900 to $441,300
Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography
In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances
You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being

Responsibilities

Specific OT Services offerings including product configuration, patching, modelling, testing and application management associated with OT platforms including ADMS, OMS, SCADA, DRMS, DERMS, EMS, GIS, and major OT software providers including Aspen Tech, GE, Schnieder, Hitachi, and others
This position is fast-paced and ever-changing, which means you’ll need to be a flexible self-starter and be able to manage changing priorities and learning new and rapidly changing technology solutions
Your role will involve building and managing the delivery of technology transformation projects and programs to align with organizational strategy and achieve desired outcomes
You will provide assurance to leadership by managing timelines, costs, and quality, leading both technical and non-technical project teams in the development and implementation of technology solutions and/or infrastructure
As the Operational Technology Services Lead, you will build and lead our Operational Technology (OT) Services offering
As a leader in Technology Transformation Program Delivery, you will be responsible for the effective management and delivery of complex processes, solutions, and/or projects, maintaining focus on quality and risk management
You will navigate operational and organizational dynamics, ensuring the achievement of performance objectives
Design the OT Services organization structure, staffing mix, and staffing levels
Define OT Services internal process for resource management, engagement management, and business development
Oversee OT Services recruiting and training
Develop the OT Services solution offerings
Provide executive oversight for multiple OT Services engagement teams
Serve as the client’s leadership point of contact for active engagements
Create and maintain client relationships focused on delivery excellence and business development
Lead OT Services business development by identifying opportunities and overseeing the proposal development process
Work with the major OT product vendors to understand their product offerings and identify opportunities in the market
Maximize operational efficiencies on engagements
Communicate and monitor service quality in respect of specific client requirements, review project plans, and guide other executives in their implementation
Provide strategic and relevant insight, connectedness, and responsiveness to all clients to anticipate their needs
Stay current with the latest trends in the Power & Utilities industry to be a trusted advisor/subject matter expert for our client's business
Build strong teams at all levels and help resources further develop and grow their career
Collaborate across EY teams to leverage assets, tools, and knowledge capital to bring the best of EY to our clients
Develop an inclusive culture in which timely, authentic feedback and coaching are provided to all colleagues and team members
Mentor, coach, and counsel team members
Providing leadership and direction up to and including Managers across multiple activities
Leading teams with broad visibility to achieve performance objectives
Managing client relationships, revenue generation, and commercial relationships as needed
Travel requirements: Required regularly as needed by external clients

Sector Tech: Digital Grid - Operational Technology Services Leader - US Consulting

Job Type