Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What You'll Do

The Director of Digital Transformation is a leader on the Professional Services team with overall responsibility for the Digital Transformation Consultants (DTC) that are deployed across our most strategic customers. This is a strategic delivery leadership position with the skills and experience to oversee some of our largest, most strategic customer engagements as well as manage a high performing team of DTCs to ensure successful project delivery and customer outcomes. This role will be closely aligned to the field and will work in concert with the Account Executives, Customer Success Account Managers, Professional Services and Engagement Managers to identify up-sell and cross-sell opportunities as well as execute key account strategies and ensure Customers achieve ROI with Docusign. Paramount to this role will be a keen focus on ensuring our Customer’s success, adoption and growth with the Docusign platform as well ensuring the DTC is optimized and hitting financial targets.

This position is a people manager role reporting to the Vice President, Professional Services.

Responsibility

Lead and develop DTC’s business charter and drive success of the DTC team’s goals and objectives
Inspire and develop a positive culture within the DTC team that encourages thought leadership, collaboration and execution excellence
Coach and guide managers and individual contributors at all stages and levels for improvement opportunities with a focus on developing a well-rounded and high performing team
Ensure DTC engagements have high customer satisfaction and support Customer’s success, adoption and growth on the Docusign platform
Hyperfocus on managing the team’s performance and achieving DTC financial targets
Be part of the Professional Services (PS) leadership team developing and collaborating on business, project, product offerings, and customer strategies that support Docusign’s growth
Partner across international and cross-functional teams to ensure go to market alignment
Support Sales and provide the vision and value proposition of Docusign and DTC in support of services sales and license growth

Job Designation

Remote

Employee is not required to be in or near an office frequently

and works from a designated remote work location for the majority of the

time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What You Bring

Basic

12+ years of experience in professional services and/or management consulting
7+ years of experience working at a technology company
5+ years of experience building and maintaining resource capacity and financial models projecting team growth and usage
Experience working collaboratively with global and cross functional teams
Experience with building a departmental business strategy, executing across the organization and incorporating it into the overall company strategy
Experience managing and driving financial results through analysis and forecasting of resource capacity, staffing, and utilization management
Experience managing escalations and talking to all levels of a customer’s organization to resolve issues within accounts
BS/BA degree
Management Consulting experience

Preferred

Experience managing resources ensuring they are highly utilized and well matched to projects that fit their skills and strengths
Experience developing, driving and orchestrating digital transformation strategic programs for organizations that increase efficiency and business output
Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse, occasionally, unprecedented
Superior communication skills to create and convey customer objectives, success strategies, and customer insights for internal and external stakeholders
Ability to engage in Executive-C-Level conversations and presentations internally and externally
Provide thought leadership to services sales and marketing supporting increased upsell and cross-sell opportunities
Deep understanding of change management strategies to deploy software across global organizations
Industry vertical expertise (Public Sector, High Tech, Healthcare and Financial Services) is preferred
This position may require up to 25% of travel time

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $165,000.00 - $254,925.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $160,900.00 - $233,350.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $160,900.00 - $239,250.00 base salary

Washington DC: $165,000.00 - $239,250.00 base salary

Ohio: $150,900.00 - $218,775.00 base salary

This role is also eligible for the following

Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits

provide options for the following

Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life At Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Our global benefits

Paid time off

Take time to unwind with earned days off, plus paid company holidays based on your region.

Paid parental leave

Take up to six months off with your child after birth, adoption or foster care placement.

Full health benefits

Options for 100% employer-paid health plans from day one of employment.

Retirement plans

Select retirement and pension programs with potential for employer contributions.

Learning & development

Grow your career with coaching, online courses and education reimbursements.

Compassionate care leave

Paid time off following the loss of a loved one and other life-changing events.

Qualifications

Employee is not required to be in or near an office frequently
12+ years of experience in professional services and/or management consulting
7+ years of experience working at a technology company
5+ years of experience building and maintaining resource capacity and financial models projecting team growth and usage
Experience working collaboratively with global and cross functional teams
Experience with building a departmental business strategy, executing across the organization and incorporating it into the overall company strategy
Experience managing and driving financial results through analysis and forecasting of resource capacity, staffing, and utilization management
Experience managing escalations and talking to all levels of a customer’s organization to resolve issues within accounts
BS/BA degree
Management Consulting experience

Benefits

Wage Transparency
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience
California: $165,000.00 - $254,925.00 base salary
Illinois, Colorado, Massachusetts and Minnesota: $160,900.00 - $233,350.00 base salary
Washington, Maryland, New Jersey and New York (including NYC metro area): $160,900.00 - $239,250.00 base salary
Washington DC: $165,000.00 - $239,250.00 base salary
Ohio: $150,900.00 - $218,775.00 base salary
Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals
Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance
Stock: This role is eligible to receive Restricted Stock Units (RSUs)
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Paid time off
Take time to unwind with earned days off, plus paid company holidays based on your region
Paid parental leave
Take up to six months off with your child after birth, adoption or foster care placement
Full health benefits
Options for 100% employer-paid health plans from day one of employment
Retirement plans
Select retirement and pension programs with potential for employer contributions
Grow your career with coaching, online courses and education reimbursements
Compassionate care leave
Paid time off following the loss of a loved one and other life-changing events

Responsibilities

The Director of Digital Transformation is a leader on the Professional Services team with overall responsibility for the Digital Transformation Consultants (DTC) that are deployed across our most strategic customers
This is a strategic delivery leadership position with the skills and experience to oversee some of our largest, most strategic customer engagements as well as manage a high performing team of DTCs to ensure successful project delivery and customer outcomes
This role will be closely aligned to the field and will work in concert with the Account Executives, Customer Success Account Managers, Professional Services and Engagement Managers to identify up-sell and cross-sell opportunities as well as execute key account strategies and ensure Customers achieve ROI with Docusign
Paramount to this role will be a keen focus on ensuring our Customer’s success, adoption and growth with the Docusign platform as well ensuring the DTC is optimized and hitting financial targets
This position is a people manager role reporting to the Vice President, Professional Services
Lead and develop DTC’s business charter and drive success of the DTC team’s goals and objectives
Inspire and develop a positive culture within the DTC team that encourages thought leadership, collaboration and execution excellence
Coach and guide managers and individual contributors at all stages and levels for improvement opportunities with a focus on developing a well-rounded and high performing team
Ensure DTC engagements have high customer satisfaction and support Customer’s success, adoption and growth on the Docusign platform
Hyperfocus on managing the team’s performance and achieving DTC financial targets
Be part of the Professional Services (PS) leadership team developing and collaborating on business, project, product offerings, and customer strategies that support Docusign’s growth
Partner across international and cross-functional teams to ensure go to market alignment
Support Sales and provide the vision and value proposition of Docusign and DTC in support of services sales and license growth
and works from a designated remote work location for the majority of the

Director, Digital Transformation Consulting

Job Type