Consultant, Digital Marketing & E-Commerce

As a Client Service Consultant, you will be responsible for driving e-commerce digital marketing strategy and project management. This role will manage the relationship and marketing strategies with our internal client teams, focusing on content creation and deployment. This role requires a strategic thinker with a deep understanding of digital marketing, e-commerce, marketing analytics and communication, as well as the ability to build and nurture strong client relationships.

Key Responsibilities

Client Relationship Management

Build and maintain strong, long-lasting client relationships. Act as the main point of contact and manage client expectations.
Ensure proactive insights and action-oriented solutions are delivered to client partners.
Collect client feedback, monitor campaign performance review and share performance reports with clients and internal stakeholders.

Strategic Planning/Reporting

Identify opportunities to collaborate across teams and uncover opportunities to meet client goals, either by recommending marketing best practices and campaign strategies.
Leverage knowledge to strategize, present, execute and present ideas to client partners.
Work closely with internal teams, including the analytics team, to manage project delivery and ensure quality and timely completion.
Partner with analytics team to proactively monitor, analyze, and optimize digital campaigns performance.
Work with Analytics team to deep-dive into web, campaign and traffic data - report on weekly performance updates, project hindsight and opportunities to develop into future plans.
Develop, analyze and report on A/B and multivariate tests to optimize campaign performance and deliver program goals.

Project Management

Work with internal stakeholders on processing digital campaigns, owning the intake process, obtaining creative materials, and coordinating the timeline and deliverables.
Manage tasks/projects from conception to completion, deadline management and implementation.
Coordinate internal resources and third parties/vendors for the execution of projects, ensuring that all client projects are delivered on-time, within scope, and guidelines.
Provide troubleshooting assistance for creative and operations-related issues for all campaigns.
Plan, manage and support web and email marketing campaigns that grow retention and drive up-sell/cross-sell opportunities.

Business Development

Apply comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects.
Develop and drive business plans, digital marketing strategies and campaigns that meet and/or exceed business objectives and provide additional insight into pharmaceutical customers & meet revenue goals.
Work collaboratively across solutions and be a key player in developing compelling digital marketing performance to drive revenue and sales on pharmaceutical ecommerce platforms.
Completes work independently, receives general guidance on new projects.
May act as a mentor to less experienced colleagues.

Qualifications

5+ years of experience preferred in client services, digital marketing, project management or account management, preferably in the pharmaceutical or healthcare industry.
Excellent communication and interpersonal abilities.
Ability to handle challenging situations and resolve conflicts effectively.
Proficiency in using project management platforms, preferably Adobe Workfront.
Strong organizational and multitasking skills.
Attention to detail and a proactive approach to problem-solving.
Bachelor's degree in business, marketing, management, or a related field is preferred.
Proven experience at successfully meeting sales revenue targets
Related industries include: B2B, Healthcare, Consumer Packaged Goods, Consulting, Sales, Analytics

Anticipated salary range: $67,600 - $96,510

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs

Application window anticipated to close: 06/14/2025 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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Qualifications

Excellent communication and interpersonal abilities
Ability to handle challenging situations and resolve conflicts effectively
Proficiency in using project management platforms, preferably Adobe Workfront
Strong organizational and multitasking skills
Attention to detail and a proactive approach to problem-solving
Proven experience at successfully meeting sales revenue targets
Related industries include: B2B, Healthcare, Consumer Packaged Goods, Consulting, Sales, Analytics

Benefits

Anticipated salary range: $67,600 - $96,510
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity

Responsibilities

As a Client Service Consultant, you will be responsible for driving e-commerce digital marketing strategy and project management
This role will manage the relationship and marketing strategies with our internal client teams, focusing on content creation and deployment
This role requires a strategic thinker with a deep understanding of digital marketing, e-commerce, marketing analytics and communication, as well as the ability to build and nurture strong client relationships
Client Relationship Management
Build and maintain strong, long-lasting client relationships
Act as the main point of contact and manage client expectations
Ensure proactive insights and action-oriented solutions are delivered to client partners
Collect client feedback, monitor campaign performance review and share performance reports with clients and internal stakeholders
Strategic Planning/Reporting
Identify opportunities to collaborate across teams and uncover opportunities to meet client goals, either by recommending marketing best practices and campaign strategies
Leverage knowledge to strategize, present, execute and present ideas to client partners
Work closely with internal teams, including the analytics team, to manage project delivery and ensure quality and timely completion
Partner with analytics team to proactively monitor, analyze, and optimize digital campaigns performance
Work with Analytics team to deep-dive into web, campaign and traffic data - report on weekly performance updates, project hindsight and opportunities to develop into future plans
Develop, analyze and report on A/B and multivariate tests to optimize campaign performance and deliver program goals
Project Management
Work with internal stakeholders on processing digital campaigns, owning the intake process, obtaining creative materials, and coordinating the timeline and deliverables
Manage tasks/projects from conception to completion, deadline management and implementation
Coordinate internal resources and third parties/vendors for the execution of projects, ensuring that all client projects are delivered on-time, within scope, and guidelines
Provide troubleshooting assistance for creative and operations-related issues for all campaigns
Plan, manage and support web and email marketing campaigns that grow retention and drive up-sell/cross-sell opportunities
Apply comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
Develop and drive business plans, digital marketing strategies and campaigns that meet and/or exceed business objectives and provide additional insight into pharmaceutical customers & meet revenue goals
Work collaboratively across solutions and be a key player in developing compelling digital marketing performance to drive revenue and sales on pharmaceutical ecommerce platforms
Completes work independently, receives general guidance on new projects
May act as a mentor to less experienced colleagues

Consultant, Digital Marketing & E-Commerce

Job Type