Description

TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience.

We work with some of America’s largest insurance brands to attract, educate and connect with consumers. Our diverse team of analysts, writers, engineers, designers, business leads, data scientists and sales professionals all work together to create thoughtful, data-driven and effective marketing, technology, sales and servicing strategies. These efforts have resulted in TRANZACT earning recognition and winning awards from some of the biggest names in the industry.

When you become part of TRANZACT, you join a team of passionate people who push for excellence, follow through on commitments, and love to succeed together. Our culture rests on a simple principle – “Be Real” – that means being genuine, keeping your word, and having the courage to make tough decisions. Our “Be Real” values resonate and are meaningful to us. We are entrepreneurial, fast paced and empower our people. We know how to make things happen and know that our people are always the source of our success.

About the Role

We are seeking a highly driven and detail-oriented candidate to join our Direct Mail team to manage and coordinate strategic print communications initiatives to existing members and policyholders. The Marketing Production Coordinator will play a hands-on role in executing direct mail campaigns across end-to-end production from inception to in-home. This individual will be responsible for coordinating print asset files and creative materials across multiple brands and tactics, liaising between internal team stakeholders and external print vendors, managing internal production schedules and timelines, and ensuring quality control and accuracy of all final print communications. This role is ideal for a candidate with account management or project management experience with close eye for detail in a deadline-driven environment.

Key Responsibilities

Campaign Creative Coordination

Aligns with Member Experience and Account teams on communications strategy, scope, and mailing cadence to target in-home dates
Requests and coordinates mail art files between internal Creative team and Account teams to track revisions, edits, and final approved print files to vendor production team, overseeing version control and documentation
Actively coordinates internal and external email communication to drive forward progress to ensure appropriate timelines are met

Mail File Data Operations

Coordinates and prepares with data Operations teams all file merge data including member list data, variable benefits, geographic data, and automated processes to ensure correct mapping of fields to final mail files with print production teams
Investigates and resolves data discrepancies and issues between data and production teams on pre-production files

Quality Assurance and Auditing

Conducts weekly and daily quality assurance checks and proofing of production files to ensure brand, product, and compliances practices to ensure accuracy of final production
Troubleshoots discrepancies between internal data and final data files to resolves disparities in final production files
Implements standardization and operating procedures and practices to ensure ongoing compliance and best practices

Campaign Tracking Configuration and Reporting

Requests and documents all tracking parameters from Reporting team including phone number configuration and internal routing to ensure correct reporting of campaign performance
Monitors and reports on campaign performance, delivery, and other key performance indicators

Project Management

Meets weekly and daily with internal and external stakeholders on project status and maintains internal project management views of campaign status, identifying any delays or risks with timelines and production schedules
Manages external communications with print vendors to coordinate status to ensure up-to-date timelines are met

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation.

Compensation

The base salary compensation range being offered for this role is $75,000 to $90,000 USD per year.

This role is also eligible to participate in the annual bonus program.

Company Benefits

TRANZACT provides a competitive benefit package which includes the following (eligibility requirements apply):Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program).

Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)

Retirement Benefits: Savings Plan with annual non elective company contribution.

TRANZACT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal Opportunity Employer / Disability / Vet

Qualifications

Qualifications

Bachelor’s degree in Business, Marketing, or related field
3-7 years of experience in Business, Marketing, Account Management, Project Management, or similar experience
Demonstrated work experience in managing projects requiring strong attention to detail
Strong communication skills and proven collaboration working across internal/external teams
Ability to manage multiple projections and deadlines in a fast-paced environment
Proficiency with Microsoft Excel and data management skills

Preferred Qualifications

Experience with account management or project management in agency environment preferred but not required
Experience working with Business Intelligence platforms (e.g. Microsoft PowerBI) preferred but not required

Qualifications

Bachelor’s degree in Business, Marketing, or related field
3-7 years of experience in Business, Marketing, Account Management, Project Management, or similar experience
Demonstrated work experience in managing projects requiring strong attention to detail
Strong communication skills and proven collaboration working across internal/external teams
Ability to manage multiple projections and deadlines in a fast-paced environment
Proficiency with Microsoft Excel and data management skills

Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation
Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation
The base salary compensation range being offered for this role is $75,000 to $90,000 USD per year
This role is also eligible to participate in the annual bonus program
TRANZACT provides a competitive benefit package which includes the following (eligibility requirements apply):Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Retirement Benefits: Savings Plan with annual non elective company contribution

Responsibilities

We are seeking a highly driven and detail-oriented candidate to join our Direct Mail team to manage and coordinate strategic print communications initiatives to existing members and policyholders
The Marketing Production Coordinator will play a hands-on role in executing direct mail campaigns across end-to-end production from inception to in-home
This individual will be responsible for coordinating print asset files and creative materials across multiple brands and tactics, liaising between internal team stakeholders and external print vendors, managing internal production schedules and timelines, and ensuring quality control and accuracy of all final print communications
This role is ideal for a candidate with account management or project management experience with close eye for detail in a deadline-driven environment
Aligns with Member Experience and Account teams on communications strategy, scope, and mailing cadence to target in-home dates
Requests and coordinates mail art files between internal Creative team and Account teams to track revisions, edits, and final approved print files to vendor production team, overseeing version control and documentation
Actively coordinates internal and external email communication to drive forward progress to ensure appropriate timelines are met
Coordinates and prepares with data Operations teams all file merge data including member list data, variable benefits, geographic data, and automated processes to ensure correct mapping of fields to final mail files with print production teams
Investigates and resolves data discrepancies and issues between data and production teams on pre-production files
Quality Assurance and Auditing:
Conducts weekly and daily quality assurance checks and proofing of production files to ensure brand, product, and compliances practices to ensure accuracy of final production
Troubleshoots discrepancies between internal data and final data files to resolves disparities in final production files
Implements standardization and operating procedures and practices to ensure ongoing compliance and best practices
Campaign Tracking Configuration and Reporting:
Requests and documents all tracking parameters from Reporting team including phone number configuration and internal routing to ensure correct reporting of campaign performance
Monitors and reports on campaign performance, delivery, and other key performance indicators
Meets weekly and daily with internal and external stakeholders on project status and maintains internal project management views of campaign status, identifying any delays or risks with timelines and production schedules
Manages external communications with print vendors to coordinate status to ensure up-to-date timelines are met

Marketing Production Coordinator, Direct Mail

Job Type