We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do

For 150 years, Watts has built best-in-class products that are trusted bycustomers in residential and commercial settings across the world.We areat theforefront of innovation, working with cutting-edge technology to provide smart andconnected, sustainable water solutions for the future. Watts is a leading brand with aquality reputation - and we have a dynamic future ahead.

Watts Water Technologies is seeking aE-commerce Business Analyst to support the ongoing improvement and operations of our Adobe Commerce/B2B & D2C stores. This role is ideal for someone with hands-on experience in e-commerce platforms and a strong interest in supporting cross-functional teams to enhance digital commerce performance.

You will work closely with the Sr. E-Commerce Channel Manager, IT, and business stakeholders to ensure smooth daily operations, assist in platform enhancements, and contribute to strategic initiatives. This is a collaborative role focused on execution, analysis, and support.

What You'll Do

Daily Operations Support

Assist in managing day-to-day operations of B2B and D2C stores, including catalog updates, pricing, promotions, and performance monitoring.
Ensure product listings are accurate and up to date with complete descriptions, pricing, and images.
Perform configuration changes in test and production environments under guidance.
Monitor Google Search Console for issues and escalate findings to IT.
Track and report on site errors, crawl issues, and mobile usability concerns.
Support fraud monitoring and reporting processes.

Product & Project Support

Maintain and update the product backlog and feature roadmap in collaboration with senior team members.
Gather and document business requirements to support new features and enhancements.
Assist in coordinating cross-functional communication with internal teams and vendors.
Support IT and project teams during discovery, planning, testing, and launch phases.
Participate in User Acceptance Testing (UAT), including test script execution and defect tracking.
Help prepare reports and documentation for stakeholders.

What We're Looking For

Education

Bachelor's degree in Computer Science, Business, or a related field.
Google Ads and Google Analytics certifications are a plus.

Qualifications

3+ years of experience managing or supporting an e-commerce store (Magento/Adobe Commerce, Shopify, Optimizely, etc.).
Familiarity with B2B and D2C e-commerce operations, ERP systems, SEO, and SEM best practices.
Strong communication and collaboration skills with the ability to work across departments.
Basic understanding of project management methodologies.
Proficiency in Microsoft Office and comfort working in dynamic, evolving environments.
Experience with third-party integrations (ERP, CMS, CRM) is a plus.
Exposure to working with near/offshore partners is a bonus.
Ability to learn and understand Watts' business processes and systems.

Additional Information

Travel: Less than 10%

Work Environment: Office-based with occasional remote work flexibility

Physical Requirements

Occasionally lift/move up to 10 pounds
Frequent walking, talking, hearing; occasional sitting and standing
Visual requirements include close vision and ability to adjust focus

Compensation

Expected salary range: $85,000-$102,000/year, based on skills, experience, and location.

Watts in it for you

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

Competitive compensation based on your skills, qualifications and experience
Comprehensive medical and dental coverage, retirement benefits
Family building benefits, including paid maternity/paternity leave
10 paid holidays and Paid Time Off
Continued professional development opportunities and educational reimbursement
Additional perks such as fitness reimbursements and employee discount programs
Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.

Qualifications

Bachelor's degree in Computer Science, Business, or a related field
3+ years of experience managing or supporting an e-commerce store (Magento/Adobe Commerce, Shopify, Optimizely, etc.)
Familiarity with B2B and D2C e-commerce operations, ERP systems, SEO, and SEM best practices
Strong communication and collaboration skills with the ability to work across departments
Basic understanding of project management methodologies
Proficiency in Microsoft Office and comfort working in dynamic, evolving environments
Exposure to working with near/offshore partners is a bonus
Ability to learn and understand Watts' business processes and systems
Work Environment: Office-based with occasional remote work flexibility
Occasionally lift/move up to 10 pounds
Visual requirements include close vision and ability to adjust focus

Benefits

Expected salary range: $85,000-$102,000/year, based on skills, experience, and location
Competitive compensation based on your skills, qualifications and experience
Comprehensive medical and dental coverage, retirement benefits
Family building benefits, including paid maternity/paternity leave
10 paid holidays and Paid Time Off
Continued professional development opportunities and educational reimbursement
Additional perks such as fitness reimbursements and employee discount programs

Responsibilities

This role is ideal for someone with hands-on experience in e-commerce platforms and a strong interest in supporting cross-functional teams to enhance digital commerce performance
You will work closely with the Sr
E-Commerce Channel Manager, IT, and business stakeholders to ensure smooth daily operations, assist in platform enhancements, and contribute to strategic initiatives
This is a collaborative role focused on execution, analysis, and support
Daily Operations Support
Assist in managing day-to-day operations of B2B and D2C stores, including catalog updates, pricing, promotions, and performance monitoring
Ensure product listings are accurate and up to date with complete descriptions, pricing, and images
Perform configuration changes in test and production environments under guidance
Monitor Google Search Console for issues and escalate findings to IT
Track and report on site errors, crawl issues, and mobile usability concerns
Support fraud monitoring and reporting processes
Product & Project Support
Maintain and update the product backlog and feature roadmap in collaboration with senior team members
Gather and document business requirements to support new features and enhancements
Assist in coordinating cross-functional communication with internal teams and vendors
Support IT and project teams during discovery, planning, testing, and launch phases
Participate in User Acceptance Testing (UAT), including test script execution and defect tracking
Help prepare reports and documentation for stakeholders
Travel: Less than 10%
Frequent walking, talking, hearing; occasional sitting and standing

E-Commerce Business Analyst

Job Type