Location: Remote – Must reside in Canada

Work Schedule: Part-time (Up to 20 hours/week), flexible between 8:00 AM – 8:00 PM EST

Type: Contract / Part-Time

MUST HAVE: To be considered for this position you must have minimum of 5 Years hands-on Adobe e-commerce Platform experience.

About the Role

We’re looking for a Part-Time L3 Support Developer to join our team and play a critical role in maintaining the stability and reliability of our systems. This role is ideal for a technically strong developer who enjoys troubleshooting, understands how systems behave in production, and wants to contribute to real-time issue resolution without being tied to a full-time schedule.

This is not a traditional support position — you’ll bring your developer mindset to analyze complex issues, dive into logs and code, and collaborate with engineering teams to solve problems that impact users and clients.

You’ll work flexibly within a 12-hour window (8:00 AM – 8:00 PM EST) and provide elevated support coverage, especially in cases where the primary support developer is unavailable. Occasionally, you may be asked to be available for full-day coverage with advance notice.

Key Responsibilities

Act as a technical escalation point for L3 issues and production incidents.
Investigate and resolve complex bugs, integration issues, and performance concerns.
Review logs, trace requests, and debug code to identify root causes.
Collaborate with engineering teams to implement long-term solutions and suggest code or infrastructure improvements.
Provide off-hours support coverage as needed within a flexible work window.
Step in during planned/unplanned absences of the primary support developer to ensure continuity of service.
Maintain clear documentation of issues and resolutions to aid continuous improvement.

Role Expectations

Flexible availability up to 20 hours per week, based on ticket volume and support needs.
Occasional full-day availability on agreed-upon days (e.g., vacation coverage).
Strong communication skills and ability to work independently in a remote, asynchronous environment.
Proactive problem-solver who can think critically and act decisively under pressure.

Requirements

Must be legally eligible to work in Canada and currently reside in Canada.
5+ years of experience in Adobe Commerce (Magento 2) development and administration.
Develop, manage, and optimize the Adobe Commerce (Magento 2) platform.
Customize and extend Magento 2 modules and themes to meet business requirements.
Ensure performance optimization, security, and scalability of the eCommerce platform.
Implement and maintain integrations with third-party services (payment gateways, Live search, Dynamic Categories, etc.).
Manage product catalogs, pricing, promotions, and inventory synchronization.
Troubleshoot and resolve Magento-related technical issues
Strong knowledge of PHP, JavaScript, HTML, CSS, and MySQL

Good to Have

Customize and extend Magento 2 modules and themes to meet business requirements.
2+ years of hands-on experience with Mirakl Marketplace integration and management.

Job Type: Fixed term contract

Contract length: 4-6 months

Pay: $55.00-$75.00 per hour

Expected hours: 10 – 20 per week

Benefits

Work from home

Application question(s)

How many years of hands-on experience do you have working with Adobe Commerce (Magento 2)?
Have you worked on integrating external marketplaces (like Mirakl) with Adobe Commerce?
Have you developed or customized Magento 2 modules/extensions for marketplace features like product sync, order sync, or price management?
If yes, can you explain which custom module(s) you have developed?
How many years of experience do you have with PHP development?
Which PHP version have you worked with most extensively?
How many years of experience do you have with Knockout.js?
Have you worked with HTML/CSS?
How many years of experience do you have with MySQL?
Are you Adobe Commerce certified? If yes, which certification(s)

Language

English (required)

Work Location: Remote

Application deadline: 2025-06-20

Expected start date: 2025-06-30

Part-Time L3 Support Developer - Adobe eCommerce ( Magento 2 ) (Remote, Canada)

Job Type