Ecommerce Associate – Amazon Account Manager & Ecommerce Administrator

Location: Joe’s Sporting Goods in Little Canada

Department: Ecommerce & Digital Marketing

Reports To: Ecommerce Manager

Hours: Full time hourly

About Us

Joe’s Sporting Goods is a trusted, family-owned retailer with a passion for helping people enjoy the outdoors. As we expand our reach on third-party marketplaces like Amazon, we're looking for a detail-oriented and proactive Ecommerce Associate to support and grow our Amazon sales channel.

Position Overview

The Ecommerce Associate – Amazon Account Management will take ownership of the daily operations, merchandising, fulfillment of orders, and optimization of our Amazon store. This includes maintaining accurate listings, tracking performance metrics, managing advertising campaigns, and ensuring compliance with Amazon’s policies. This is an ideal position for someone who understands the nuances of the Amazon ecosystem and is eager to help a growing outdoor retailer scale effectively.

Key Responsibilities

Maintain and optimize product listings (titles, bullets, descriptions, keywords, backend attributes) to maximize visibility and conversions.
Manage inventory availability, pricing updates, and order fulfillment.
Ensure compliance with Amazon’s policies and promptly resolve suppressions or account health issues.
Monitor product reviews and Q&A, escalate issues where needed, and coordinate internal responses.
Set up, manage, and optimize Amazon Advertising (PPC) campaigns to maximize ROI.
Track key performance metrics (ACOS, CTR, ROAS, Buy Box %), providing regular reporting and actionable insights.
Analyze competitor listings, pricing strategies, and keyword trends to stay competitive
Handle case submissions to Amazon Seller Support for listing issues, shipment disputes, or policy questions.
Generate performance reports for internal teams using Amazon Seller Central or analytics tools.
Assist with seasonal promotions, coupon setup, and Lightning Deals coordination.

Secondary Duties as Needed

Process online orders, including product picking, packing, and shipping.
Contacting customers in a timely fashion when products are out-of-stock or backordered to negotiate/recommend substitution or cancellation.
Maintain a file of all processed orders, including accountable tracking of all order modifications and verifying that order fulfillment is at 100%.
Processing returned products in accordance with Joe’s returns policies and crediting customer accounts appropriately.
Provide the utmost customer service to our online shoppers.
Interact with customers over the phone.
Assist with training new staff.
Process merchandise returns/exchanges.
Communicate customer requests and feedback with management/buyers.
Answer customer questions and provide information on policies.
All duties within Ecommerce are within your job scope as an Ecommerce Associate.

Qualifications

1–2 years of experience managing or supporting an Amazon Seller Central account.
Strong understanding of Amazon listing optimization and keyword strategy.
Familiarity with Amazon Advertising Console and campaign performance tracking.
Detail-oriented with strong organizational and multitasking skills.
Proficient in Excel/Google Sheets for bulk uploads and reporting.
Strong written communication skills for content creation and customer interaction.

Requirements

Full-time
100% in-office position
8 hour work day with a 30 minute unpaid lunch break
Proficiency with computer software including Amazon Seller Central, Shopify, Photoshop, Microsoft Suite, Google Suite
Strength in building a rapport and working well with others.
Ability to communicate clearly and effectively in all situations with great interpersonal skills.
Passion for the outdoors that you can relay to others.

Benefits

Employee discount on outdoor gear and apparel.
A supportive, team environment for outdoor enthusiasts.
$45,000 - $65,000 full time hourly
Eligible for PTO
401(k)
Health Insurance
Dental Insurance

If you are passionate about e-commerce and outdoor sports, we invite you to join our team at Joe's Sporting Goods Inc. Apply today and help us take our online presence to new heights!

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits

401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off

Schedule

8 hour shift

Ability to Commute

Saint Paul, MN 55117 (Required)

Work Location: In person

Qualifications

1–2 years of experience managing or supporting an Amazon Seller Central account
Strong understanding of Amazon listing optimization and keyword strategy
Familiarity with Amazon Advertising Console and campaign performance tracking
Detail-oriented with strong organizational and multitasking skills
Proficient in Excel/Google Sheets for bulk uploads and reporting
Strong written communication skills for content creation and customer interaction
Full-time
100% in-office position
8 hour work day with a 30 minute unpaid lunch break
Proficiency with computer software including Amazon Seller Central, Shopify, Photoshop, Microsoft Suite, Google Suite
Strength in building a rapport and working well with others
Ability to communicate clearly and effectively in all situations with great interpersonal skills
Passion for the outdoors that you can relay to others
Ability to Commute:
Saint Paul, MN 55117 (Required)

Benefits

Employee discount on outdoor gear and apparel
A supportive, team environment for outdoor enthusiasts
$45,000 - $65,000 full time hourly
Eligible for PTO
401(k)
Health Insurance
Dental Insurance
Pay: $45,000.00 - $65,000.00 per year
401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
8 hour shift

Responsibilities

Reports To: Ecommerce Manager
The Ecommerce Associate – Amazon Account Management will take ownership of the daily operations, merchandising, fulfillment of orders, and optimization of our Amazon store
This includes maintaining accurate listings, tracking performance metrics, managing advertising campaigns, and ensuring compliance with Amazon’s policies
This is an ideal position for someone who understands the nuances of the Amazon ecosystem and is eager to help a growing outdoor retailer scale effectively
Maintain and optimize product listings (titles, bullets, descriptions, keywords, backend attributes) to maximize visibility and conversions
Manage inventory availability, pricing updates, and order fulfillment
Ensure compliance with Amazon’s policies and promptly resolve suppressions or account health issues
Monitor product reviews and Q&A, escalate issues where needed, and coordinate internal responses
Set up, manage, and optimize Amazon Advertising (PPC) campaigns to maximize ROI
Track key performance metrics (ACOS, CTR, ROAS, Buy Box %), providing regular reporting and actionable insights
Analyze competitor listings, pricing strategies, and keyword trends to stay competitive
Handle case submissions to Amazon Seller Support for listing issues, shipment disputes, or policy questions
Generate performance reports for internal teams using Amazon Seller Central or analytics tools
Assist with seasonal promotions, coupon setup, and Lightning Deals coordination
Process online orders, including product picking, packing, and shipping
Contacting customers in a timely fashion when products are out-of-stock or backordered to negotiate/recommend substitution or cancellation
Maintain a file of all processed orders, including accountable tracking of all order modifications and verifying that order fulfillment is at 100%
Processing returned products in accordance with Joe’s returns policies and crediting customer accounts appropriately
Provide the utmost customer service to our online shoppers
Interact with customers over the phone
Assist with training new staff
Process merchandise returns/exchanges
Communicate customer requests and feedback with management/buyers
Answer customer questions and provide information on policies
All duties within Ecommerce are within your job scope as an Ecommerce Associate