No Relocation Assistance Offered

Job Number #167487 - Scottsdale, Arizona, United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

The Senior eCommerce Customer Development Manager - eTail will fill a critical role that includes leading key customer partnerships, P&L ownership, hands-on operations as well as strategic thought leadership to define our digital & eCommerce strategy & execution.

As a member of the Digital Commerce team at Colgate-Palmolive’s CP Skin Health business, this person will lead customer engagement & business across multiple strategic retailers and will be responsible for identifying and creating joint growth opportunities with our eTail partners in the Professional Beauty category.

In addition, this person will develop strong business relationships with internal stakeholders (Marketing, Finance, Supply Chain, Data & Analytics etc.) to drive strong growth for the CP Skin Health US business.

This position can be based out of either Scottsdale, AZ or Seattle, WA.

What you will do

Own all aspects of your customers’ business, including full P&L and cross functional aspects
Develop short & long term customer strategy, annual Joint Business Plans, negotiation strategies and other tactics needed to achieve customers’ sales & marketing goals
Own the sales, as well as the marketing & media plan, for all customers, including merchandizing, PR and other joint strategic opportunities
Own customers’ relationship, meeting cadence & engagement matrix, across all external & internal stakeholders, including Top to Top meetings with leadership, Quarterly business plans and other regular connects
Build strong working relationships with all customer account teams including Vendor Managers, Buyers, Marketing Managers and Merchandisers, and lead key meetings as an eCommerce and CP Skin Health expert
Collaborate closely with internal cross functional partners - Marketing, Supply Chain, Innovation, finance, sales operations etc.
Acquire an understanding of customer needs, identify growth opportunities and the organizational competencies and requirements to win with each customer
Own the digital shelf at each customer and ensure that the cross functional teams are aligned to the business objectives & delivery against those
Keep abreast of industry trends, risks & opportunities and identify new eCommerce partners to engage with
Utilize all tools & analytics platforms available to make data driven decisions to drive growth
Track all 7Ps (Product assortment, pricing, promotions, placement etc.) across all partners and ensure excellence in execution
Design and deploy best practices across all key customers for Skin Health category
Own forecasting, sales projection & demand planning processes for this channel

Required Qualifications

Bachelor’s degree with a preference for Marketing, Finance, Management or eCommerce
5+ years eCommerce account management/customer development experience

Preferred Qualifications

Master's Degree
Prior experience working with Amazon, THG/Dermstore, BlueMercury and other beauty retailers
Prior experience working with online marketplaces
Ability to work independently and fully own multiple projects and priorities simultaneously
Experience with capabilities like Pacvue, Profitero, Stackline, and CommerceIQ
Previous Beauty/Skincare experience

Compensation And Benefits

Salary Range $135,000.00 - $168,000.00 USD

Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

For additional Colgate terms and conditions, please click here.

Qualifications

Bachelor’s degree with a preference for Marketing, Finance, Management or eCommerce
5+ years eCommerce account management/customer development experience

Benefits

Salary Range $135,000.00 - $168,000.00 USD
Pay is determined based on experience, qualifications, and location
Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles
Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements
Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year)
Paid sick leave is adjusted based on role and location in accordance with local laws
Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies

Responsibilities

As a member of the Digital Commerce team at Colgate-Palmolive’s CP Skin Health business, this person will lead customer engagement & business across multiple strategic retailers and will be responsible for identifying and creating joint growth opportunities with our eTail partners in the Professional Beauty category
In addition, this person will develop strong business relationships with internal stakeholders (Marketing, Finance, Supply Chain, Data & Analytics etc.)
Own all aspects of your customers’ business, including full P&L and cross functional aspects
Develop short & long term customer strategy, annual Joint Business Plans, negotiation strategies and other tactics needed to achieve customers’ sales & marketing goals
Own the sales, as well as the marketing & media plan, for all customers, including merchandizing, PR and other joint strategic opportunities
Own customers’ relationship, meeting cadence & engagement matrix, across all external & internal stakeholders, including Top to Top meetings with leadership, Quarterly business plans and other regular connects
Build strong working relationships with all customer account teams including Vendor Managers, Buyers, Marketing Managers and Merchandisers, and lead key meetings as an eCommerce and CP Skin Health expert
Collaborate closely with internal cross functional partners - Marketing, Supply Chain, Innovation, finance, sales operations etc
Acquire an understanding of customer needs, identify growth opportunities and the organizational competencies and requirements to win with each customer
Own the digital shelf at each customer and ensure that the cross functional teams are aligned to the business objectives & delivery against those
Keep abreast of industry trends, risks & opportunities and identify new eCommerce partners to engage with
Utilize all tools & analytics platforms available to make data driven decisions to drive growth
Track all 7Ps (Product assortment, pricing, promotions, placement etc.) across all partners and ensure excellence in execution
Design and deploy best practices across all key customers for Skin Health category
Own forecasting, sales projection & demand planning processes for this channel

Senior eCommerce Customer Development Manager - ETailers

Job Type