Property Management Market Operations Manager

Job ID

221423

Posted

28-May-2025

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Property Management

Location(s)

Boston - Massachusetts - United States of America

About The Role

As a CBRE Property Management Market Operations Manager, you will manage a team responsible for providing services for a variety of departmental and financial activities.

This job is part of the Property Management job function. They are responsible for operating buildings on behalf of a client or group.

What You'll Do

Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
Act as a liaison between the field management staff, client accounting services, and the Property Management team to ensure consistent, high-quality service delivery.
Assist with the preparation of budgets, monthly reports, and financial projects as needed. Oversee the monthly forecasting process.
Evaluate income and expense trends to find opportunities to improve profitability.
Manage processes and procedures to support the contract execution process. Ensure the service and support provided by the team is consistent.
Review and monitor business metrics data reports. Manage the database of management and leasing contract information.
Point of contact to provide customer service support to internal and external clients for inquiries, and questions.
Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
Apply knowledge of own subject area and how own field integrates with others to achieve team and departmental objectives.
Identify, troubleshoot, and resolve day-to-day and moderately complex issues that may or may not be evident in existing systems and processes.

What You'll Need

To perform this job optimally, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
Leadership skills to empower team impact on quality, efficiency, and effectiveness of the job team and department.
In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Curiosity and attention to detail.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Equal Pay Disclaimer

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the PM Market Operations Manager is $120,000 annually and the maximum salary is $140,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. This role will provide the following benefits: 401k, dental insurance, health insurance, life insurance, and vision insurance.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

Qualifications

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
In lieu of a degree, a combination of experience and education will be considered
Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems
Leadership skills to empower team impact on quality, efficiency, and effectiveness of the job team and department
In-depth knowledge of Microsoft Office products
Examples include Word, Excel, Outlook, etc
Curiosity and attention to detail
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Benefits

Equal Pay Disclaimer
The minimum salary for the PM Market Operations Manager is $120,000 annually and the maximum salary is $140,000 annually
Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program
This role will provide the following benefits: 401k, dental insurance, health insurance, life insurance, and vision insurance

Responsibilities

As a CBRE Property Management Market Operations Manager, you will manage a team responsible for providing services for a variety of departmental and financial activities
This job is part of the Property Management job function
They are responsible for operating buildings on behalf of a client or group
Provide formal supervision to employees
Monitor the training and development of staff
Conduct performance evaluations and coaching
Oversee the recruiting and hiring of new employees
Coordinate and manage the team's daily activities
Establish work schedules, assign tasks, and cross-train staff
Set and track staff and department deadlines
Mentor and coach as needed
Act as a liaison between the field management staff, client accounting services, and the Property Management team to ensure consistent, high-quality service delivery
Assist with the preparation of budgets, monthly reports, and financial projects as needed
Oversee the monthly forecasting process
Evaluate income and expense trends to find opportunities to improve profitability
Manage processes and procedures to support the contract execution process
Ensure the service and support provided by the team is consistent
Review and monitor business metrics data reports
Manage the database of management and leasing contract information
Point of contact to provide customer service support to internal and external clients for inquiries, and questions
Lead by example and model behaviors that are consistent with CBRE RISE values
Influence parties of shared interests to reach an agreement
Apply knowledge of own subject area and how own field integrates with others to achieve team and departmental objectives
Identify, troubleshoot, and resolve day-to-day and moderately complex issues that may or may not be evident in existing systems and processes
To perform this job optimally, an individual will need to perform each crucial duty satisfactorily

Property Management Market Operations Manager

Job Type