What You'll Do

Avalara is looking for a hands-on Sales Operations Specialist to support important programs within the Revenue Operations team, with a focus on routing and distribution.

Lead Operational Projects & Development Efforts: Manage lead routing and distribution programs while guiding a small development team to implement and improve solutions using LeanData, Distribution Engine, and Chili Piper.
Collaboration: Work with Sales, Sales Development, Marketing, and Partner Sales teams to gather requirements, agree on priorities, and ensure operational solutions meet evolving needs.
System & Process Management: Maintain Salesforce CRM workflows, ensuring data integrity and usability; update process documentation to support scalable operations.
Support & Continuous Improvement: Provide ongoing support to our teams, troubleshoot issues, produce reports, and lead process optimization across the organization.

You will bring a leadership mindset to the role by building and maintaining relationships with all customer-facing teams, including Business Operations, Sales, Sales Development, and Marketing. You will report to the Sr. Manager of Sales Operations. In addition to collaboration, you will lead efforts on projects related to lead routing and distribution, guiding the execution of new programs and optimizing existing builds. This includes both hands-on execution and overseeing the work of a small development team, using tools such as LeanData, Distribution Engine, and Chili Piper to design efficient, scalable processes that increase business growth.

What Your Responsibilities Will Be

Collaborate with teams—including Business Operations, Sales, Sales Development, Marketing, and Partner Sales—to gather requirements and agree on our priorities
Lead projects focused on lead routing and distribution, ensuring agreement on evolving go-to-market strategies
Guide the work of a small development team to implement and improve operational solutions using tools like LeanData, Distribution Engine, and Chili Piper
Maintain Salesforce CRM processes, ensuring data accuracy, consistency, and usability across teams
Update documentation for processes, workflows, and technical configurations
You will provide ongoing support for our teams, resolving issues and addressing enhancement requests
You will analyze reports to inform decision-making and identify opportunities for operational improvements
Champion process optimization and scalable system design to support business growth

What You'll Need to be Successful

3+ years Sales or Sales Operations experience (Inside Sales or Sales Development experience okay)
5+ years Administrative experience specializing in operational support
Proficiency with LeanData, Distribution Engine, Chili Piper, Salesforce (CRM)
Proficiency with Outreach, Gong, Gong Engage, and other technologies
Embrace new applications and technology quickly

Pay Range Details

The base pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Colorado $85,500-$136,700 annually

Washington $85,500 -$151,100 annually

California $85,500 -$151,100 annually

NYC $94,300 -$151,100 annually

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual salary/wage may be based on various factors, such as geographic location, candidate experience and qualifications, as well as market and business considerations. This role is eligible for an annual bonus based on individual and company performance, depending on the terms of the applicable plan and the employee's role.

#LI-Remote

How We'll Take Care of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Learn more about our benefits by region here: Avalara North America

What You Need To Know About Avalara

We’re Avalara. We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

Qualifications

3+ years Sales or Sales Operations experience (Inside Sales or Sales Development experience okay)
5+ years Administrative experience specializing in operational support
Proficiency with LeanData, Distribution Engine, Chili Piper, Salesforce (CRM)
Proficiency with Outreach, Gong, Gong Engage, and other technologies
Embrace new applications and technology quickly

Benefits

The base pay range(s) below are provided in compliance with state specific laws
Pay ranges may be different in other locations
Colorado $85,500-$136,700 annually
Washington $85,500 -$151,100 annually
California $85,500 -$151,100 annually
NYC $94,300 -$151,100 annually
The pay range above is the general base pay range for a successful candidate in the state listed
The successful candidate's actual salary/wage may be based on various factors, such as geographic location, candidate experience and qualifications, as well as market and business considerations
This role is eligible for an annual bonus based on individual and company performance, depending on the terms of the applicable plan and the employee's role
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance

Responsibilities

Avalara is looking for a hands-on Sales Operations Specialist to support important programs within the Revenue Operations team, with a focus on routing and distribution
Lead Operational Projects & Development Efforts: Manage lead routing and distribution programs while guiding a small development team to implement and improve solutions using LeanData, Distribution Engine, and Chili Piper
Collaboration: Work with Sales, Sales Development, Marketing, and Partner Sales teams to gather requirements, agree on priorities, and ensure operational solutions meet evolving needs
System & Process Management: Maintain Salesforce CRM workflows, ensuring data integrity and usability; update process documentation to support scalable operations
Support & Continuous Improvement: Provide ongoing support to our teams, troubleshoot issues, produce reports, and lead process optimization across the organization
You will bring a leadership mindset to the role by building and maintaining relationships with all customer-facing teams, including Business Operations, Sales, Sales Development, and Marketing
You will report to the Sr
Manager of Sales Operations
In addition to collaboration, you will lead efforts on projects related to lead routing and distribution, guiding the execution of new programs and optimizing existing builds
This includes both hands-on execution and overseeing the work of a small development team, using tools such as LeanData, Distribution Engine, and Chili Piper to design efficient, scalable processes that increase business growth
Collaborate with teams—including Business Operations, Sales, Sales Development, Marketing, and Partner Sales—to gather requirements and agree on our priorities
Lead projects focused on lead routing and distribution, ensuring agreement on evolving go-to-market strategies
Guide the work of a small development team to implement and improve operational solutions using tools like LeanData, Distribution Engine, and Chili Piper
Maintain Salesforce CRM processes, ensuring data accuracy, consistency, and usability across teams
Update documentation for processes, workflows, and technical configurations
You will provide ongoing support for our teams, resolving issues and addressing enhancement requests
You will analyze reports to inform decision-making and identify opportunities for operational improvements
Champion process optimization and scalable system design to support business growth

Sales Operations Technology Specialist

Job Type