Bachelor's degree or equivalent, or 3+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience

The Selling Partner Communities (SPC) organization builds lasting connections with and among our Selling Partners, helps drive their success, and ensures that public perception mirrors the reality that Amazon’s stores are a great place for our Selling Partners to build and maintain thriving businesses. We are looking for an entrepreneurial Community Manager who wants to play a critical role in shaping our community engagement efforts with Selling Partners on Amazon’s Seller social media channels and beyond. The ideal candidate has a strong sense of ownership, and thrives in an ambiguous environment where they can have a direct impact on Selling Partners’ experience with Amazon. They enjoy building relationships internally and externally, have excellent communication skills and high judgement. Key job responsibilities The role’s key responsibilities will include: · Gaining a deep understanding of our global Selling community and their needs by building authentic and meaningful relationships with and between Amazon Sellers. · Demonstrating expert knowledge of Selling Partners’ business trends, pain points and tools available, and tailoring guidance to those needs · Leading efforts to build and contribute to healthy, 2-way conversation between Amazon and Sellers on and off Amazon channels; offering Sellers insight into Amazon’s perspective. · Developing expertise in Amazon subject matter, and actively engaging in conversation with Sellers to clarify/update information, correct misconceptions, and ask probing questions around selling on Amazon that allow us to share feedback with product teams. · Identifying emerging trends in Seller Social Media and sharing with Amazon teams to ensure we are addressing Seller needs. · Developing and contributing to online engagement plans, and creating regular touch points that drive users to log in, consume, and engage with content and other community members in Seller Social Media. · Promoting a sense of community and inclusion across Selling Partners and team members.

Experience influencing at all levels within an organization, particularly at the executive level
Knowledge of Sprinklr platform or relevant social listening tool.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $62,100/year in our lowest geographic market up to $132,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Qualifications

Bachelor's degree or equivalent, or 3+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience
The ideal candidate has a strong sense of ownership, and thrives in an ambiguous environment where they can have a direct impact on Selling Partners’ experience with Amazon
Knowledge of Sprinklr platform or relevant social listening tool
These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation

Benefits

The base pay for this position ranges from $62,100/year in our lowest geographic market up to $132,900/year in our highest geographic market
Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits

Responsibilities

They enjoy building relationships internally and externally, have excellent communication skills and high judgement
Gaining a deep understanding of our global Selling community and their needs by building authentic and meaningful relationships with and between Amazon Sellers
Demonstrating expert knowledge of Selling Partners’ business trends, pain points and tools available, and tailoring guidance to those needs
Leading efforts to build and contribute to healthy, 2-way conversation between Amazon and Sellers on and off Amazon channels; offering Sellers insight into Amazon’s perspective
Developing expertise in Amazon subject matter, and actively engaging in conversation with Sellers to clarify/update information, correct misconceptions, and ask probing questions around selling on Amazon that allow us to share feedback with product teams
Identifying emerging trends in Seller Social Media and sharing with Amazon teams to ensure we are addressing Seller needs
Developing and contributing to online engagement plans, and creating regular touch points that drive users to log in, consume, and engage with content and other community members in Seller Social Media
Promoting a sense of community and inclusion across Selling Partners and team members
Experience influencing at all levels within an organization, particularly at the executive level

Community Manager - Social Media, Selling Partner Communities

Job Type