Description

Do you enjoy a fast-paced workplace where you are instrumental in taking businesses to the next level? Are you interested in industry leading AI technology? The Amazon Connect team is looking for a highly motivated Product Marketing Manager (PMM) to lead a team of talented PMMs who drive product launches, market research, messaging, and go-to-market strategy for AWS's Customer Experience Solution, Amazon Connect, that is transforming customer service with AI.

We are looking for a talented Product Marketing Manager with strong management, go-to-market, and storytelling skills to develop customer-centric narratives and deliver engaging experiences to drive top-level business goals. As the lead PMM in this fast growing, exciting space you will have the opportunity to help lead development efforts, drive global growth, and help shape the future this technology that will have a significant impact on our businesses.

You will be hands-on with your product marketing team and will work with senior AWS leadership on strategy and investment decisions. You will listen to and represent customers – from the world’s largest enterprises to high-growth startups - in order to deliver best-in-class solutions and customer experiences.

To be successful in this role you will need an established background in leading PMM teams, a knowledge of B2B marketing, an understanding of SaaS applications, and the ability to build strong relationships with stakeholders to deliver mutual benefits. Strong team building and mentorship skills are essential.

Position may be located in Seattle, WA, Austin, TX, or the Bay Area in CA. Relocation offered from within the US only to these locations only.

Key job responsibilities

Development of product positioning and customer facing messaging
Work with executive leadership, at both the strategic and tactical level, to champion bold, creative ideas
Articulate complex technical concepts in simple terms
Define strategy, metrics, measurement plan, and testing plan for related programs
Test and refine new marketing approaches and channels to reach and engage key audiences
Own campaigns from end-to-end: managing creative processes, targeting and segmentation, planning, execution, reporting, and optimization
Analyze messaging and campaign effectiveness, data-driven
Work effectively across AWS with groups such as engineering, marketing, sales, business development, and evangelists to achieve our joint business goals.

A day in the life

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

About The Team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

10+ years of professional non-internship marketing experience
Experience managing teams
Experience using data and metrics to drive improvements
Experience driving direction and alignment with cross-functional teams

Preferred Qualifications

Experience in inter-team working skills to develop partnership with partner, tech team and operating at leadership levels

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $168,300/year in our lowest geographic market up to $278,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Company - Amazon Web Services, Inc.

Job ID: A2926062

Qualifications

Strong team building and mentorship skills are essential
10+ years of professional non-internship marketing experience
Experience managing teams
Experience using data and metrics to drive improvements
Experience driving direction and alignment with cross-functional teams
These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation

Benefits

Work/Life Balance
We value work-life harmony
Work/Life Balance
We value work-life harmony
The base pay for this position ranges from $168,300/year in our lowest geographic market up to $278,200/year in our highest geographic market
Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits

Responsibilities

You will be hands-on with your product marketing team and will work with senior AWS leadership on strategy and investment decisions
You will listen to and represent customers – from the world’s largest enterprises to high-growth startups - in order to deliver best-in-class solutions and customer experiences
To be successful in this role you will need an established background in leading PMM teams, a knowledge of B2B marketing, an understanding of SaaS applications, and the ability to build strong relationships with stakeholders to deliver mutual benefits
Development of product positioning and customer facing messaging
Work with executive leadership, at both the strategic and tactical level, to champion bold, creative ideas
Articulate complex technical concepts in simple terms
Define strategy, metrics, measurement plan, and testing plan for related programs
Test and refine new marketing approaches and channels to reach and engage key audiences
Own campaigns from end-to-end: managing creative processes, targeting and segmentation, planning, execution, reporting, and optimization
Analyze messaging and campaign effectiveness, data-driven
Work effectively across AWS with groups such as engineering, marketing, sales, business development, and evangelists to achieve our joint business goals

Head of Product Marketing, Amazon Connect

Job Type