Digital Account Specialist I

Triumph is a company focused on making a difference in the lives of customers and communities. The Digital Account Specialist I plays a crucial role in providing exceptional service to online banking customers, handling account openings, inquiries, and ensuring compliance with bank policies.

Responsibilities

• Process applications submitted online and open accounts in accordance with the bank’s policy and procedure and ensuring accuracy and completeness of all required documentation
• Handle incoming calls and emails from internal and external customers regarding online account opening
• Delivers excellent service to customers who are conducting business online and over the phone
• Ensure that customer’s financial needs are met and/or exceeded
• Assist customers with account and file maintenance request, ensuring accuracy and completeness of all required documentation
• Assist customers with questions and problem resolution regarding Retail Online Banking
• Daily monitor online account opening activity to ensure that new accounts are opened timely and required customer follow ups are completed to ensure account funding and all required CIP and supporting documentation is obtained timely
• Notify Digital Branch Manager of escalated customer issues
• Perform customer and bank transactions efficiently & accurately
• Protect the privacy and confidentiality of customers and the bank
• Carefully follow bank CIP and Know Your Customer procedures in order to identify each customer
• Distribute required account disclosures
• Accurately answer customers’ questions regarding FDIC insurance
• Identify and report possible fraud activities and BSA concerns
• Complete ongoing training required by bank policies and regulations
• Comply with bank regulations, laws and policies
• Execute any other tasks and duties that may be assigned

Skills

• High school diploma required
• Knowledge of consumer compliance regulations, with an emphasis on CIP and account disclosures
• 2 + years of customer service experience in a banking environment
• Professional, energetic, outgoing, self-motivated, strong work ethic, eager to learn new tasks, detail-oriented, and able to provide the highest level of customer service
• Strong skills in Microsoft Word, Excel, and Outlook
• Excellent communications skills required, both written and verbal
• 3 + years account opening experience such as customer identification requirements, online banking, Customer Identification Program requirements, consumer protection laws, bank security policies and procedures, etc

Benefits

• Medical
• Dental
• Vision
• Paid Time Off
• 401k
• And much more.

Company Overview

• Triumph is a financial and technology company serving the transportation industry with pioneering payments, factoring, intelligence and banking solutions, powered by The Triumph Network. It was founded in 2010, and is headquartered in Dallas, Texas, USA, with a workforce of 1001-5000 employees. Its website is https://www.tfin.com/.