Job Description

As Claims Transformation Lead, you will be accountable for driving and executing critical initiatives across our North America Claims Transformation portfolio. You will also play a pivotal role in shaping the strategic direction of the organization. Reporting directly to the Head of NA Claims Transformation, your responsibilities will include delivering on transformation initiatives, optimizing our claims portfolio, and ensuring alignment with our overall business objectives.

Key Responsibilities

Strategy Development and Execution

Support the development and execution of the claims transformation strategy in alignment with company goals and industry best practices
Build and maintain transformation roadmap for the NA claims organization to accelerate business impact and deliver meaningful transformation over time
Identify emerging trends, opportunities, and risks within the insurance landscape and translate them into actionable strategies. Monitor industry trends and best practices to identify opportunities for innovation, transformation and differentiation within our claims operations
Collaborate with cross-functional teams to ensure the successful execution of strategic initiatives and deliver measurable results and fostering a culture of innovation, collaboration, and accountability
Provide strategic input and a disciplined approach to portfolio management, championing change management initiatives to drive organizational buy-in and adoption of new processes and technologies

Domain Lead

Develop and implement objectives and key results that contribute are in line with the overall claims transformation strategy
Lead quarterly planning sessions for the Domain/Program to prioritize work and resources, align on dependencies and ensure highest value capabilities are being delivered
Foster strong partnerships between technology, data and business teams
Promote agile principles by engaging with teams and cultivating a culture of collaboration and adaptability
Leverage foundational claims knowledge, business expertise and data-driven insights to develop multi-year plan and implementation roadmap
Build strong relationships with key stakeholders across the organization, including senior leadership, business units, and functional teams
Act as a trusted advisor to senior management, providing insights and recommendations on strategic and operational matters related to claims transformation initiatives
Communicate regularly with stakeholders to provide updates on project status, milestones, and achievements
Bachelor's degree in Business Administration, Finance, or related field; advanced degree preferred
Minimum of 10 years of experience in the insurance industry, with experience in claims operations and transformation
Proven track record of success in strategy development, portfolio management, and project delivery within a complex organizational environment with citable, tangible results and as evidenced by the company for whom the work was completed enjoying an advantaged market position
Demonstrated expertise in analyzing data, identifying trends, and making data-driven decisions to inform strategic direction
Strong leadership and communication skills, with the ability to influence and inspire cross-functional teams at all levels of the organization
Experience working in a global and multicultural environment is highly desirable
Agile certification is preferred

The pay range for the role is $155,100 to $236,600. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found . The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Job Description

As Claims Transformation Lead, you will be accountable for driving and executing critical initiatives across our North America Claims Transformation portfolio. You will also play a pivotal role in shaping the strategic direction of the organization. Reporting directly to the Head of NA Claims Transformation, your responsibilities will include delivering on transformation initiatives, optimizing our claims portfolio, and ensuring alignment with our overall business objectives.

Key Responsibilities

Strategy Development and Execution

Support the development and execution of the claims transformation strategy in alignment with company goals and industry best practices
Build and maintain transformation roadmap for the NA claims organization to accelerate business impact and deliver meaningful transformation over time
Identify emerging trends, opportunities, and risks within the insurance landscape and translate them into actionable strategies. Monitor industry trends and best practices to identify opportunities for innovation, transformation and differentiation within our claims operations
Collaborate with cross-functional teams to ensure the successful execution of strategic initiatives and deliver measurable results and fostering a culture of innovation, collaboration, and accountability
Provide strategic input and a disciplined approach to portfolio management, championing change management initiatives to drive organizational buy-in and adoption of new processes and technologies

Domain Lead

Develop and implement objectives and key results that contribute are in line with the overall claims transformation strategy
Lead quarterly planning sessions for the Domain/Program to prioritize work and resources, align on dependencies and ensure highest value capabilities are being delivered
Foster strong partnerships between technology, data and business teams
Promote agile principles by engaging with teams and cultivating a culture of collaboration and adaptability
Leverage foundational claims knowledge, business expertise and data-driven insights to develop multi-year plan and implementation roadmap
Build strong relationships with key stakeholders across the organization, including senior leadership, business units, and functional teams
Act as a trusted advisor to senior management, providing insights and recommendations on strategic and operational matters related to claims transformation initiatives
Communicate regularly with stakeholders to provide updates on project status, milestones, and achievements
Bachelor's degree in Business Administration, Finance, or related field; advanced degree preferred
Minimum of 10 years of experience in the insurance industry, with experience in claims operations and transformation
Proven track record of success in strategy development, portfolio management, and project delivery within a complex organizational environment with citable, tangible results and as evidenced by the company for whom the work was completed enjoying an advantaged market position
Demonstrated expertise in analyzing data, identifying trends, and making data-driven decisions to inform strategic direction
Strong leadership and communication skills, with the ability to influence and inspire cross-functional teams at all levels of the organization
Experience working in a global and multicultural environment is highly desirable
Agile certification is preferred

The pay range for the role is $155,100 to $236,600. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found . The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

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