Position Summary...

What you'll do...

Do you want to help lead the way in redefining how customers shop in-store and online? Join the Walmart Omni Customer Growth team! Our team’s mission is to build exciting shopping experiences that attract attention and connect with customers. As a Manager, you will play a pivotal role at the heart of the Omni Experience.

You will be responsible for understanding how our customers shop, which tools aid them in their journey and capabilities they are asking us for. This position will be focused on growing our omni customer base, while deepening Walmart’s relationship with existing omni customers. This role will work with many internal and external partners including eCommerce, merchant, product, design, marketing, operations and revenue teams. You will be the voice of our customer, using analytics, market trends, competitor experiences, and customer insights to guide the organization to new places.

You’ll sweep us off our feet if

· You understand how customers shop online and in-store. You have a strong customer-centric perspective and champion the needs of customers and stakeholders.

· You love digital experiences and get excited about great visual presentation and content.

· You are Intellectually curious, technically savvy, detail oriented, entrepreneurial mindset, willing to take on a challenge.

· You leverage data and insights to make informed decisions with the ability to translate analysis and insights into actions.

· You build trust quickly and can lead by influence, creating impact through partnership as well as ownership.

· You understand what it means to “own a project”. Passionate and attentive self-starters, great communicators, amazing follow-through

· Strong written and verbal communication and presentation skills; comfortable presenting to internal stakeholders and cross functional partners

What you’ll do

· Willing to Learn: you understand that you may not have every tool in your tool belt already. You are adaptable and willing to learn new skills to drive the business forward.

· Analyze customer engagement & customer health through analysis of key metrics. Monitor operational performance metrics and web analytics to analyze weekly, monthly and quarterly.

· Create Data-driven Insights: you’ll use a hypothesis-first approach, statistical techniques, and technical data languages, create data-driven insights.

· Conduct Regular and Ad Hoc Analyses: You will conduct both regular and ad hoc analyses, addressing data-related queries and providing comprehensive data stories. This includes participating in business reviews and presentations alongside partners. Your focus throughout is on ensuring data integrity and accuracy.

· Drive execution of multiple projects and initiatives by identifying customer and operational needs and developing and communicating plans and priorities. Delivering key cross-functional projects that span across multiple teams within the organization. Collaborating daily with cross-functional team members.

· Ensuring business & cross-functional partner needs are met by evaluating ongoing effectiveness of current plans, programs, and initiatives; consulting with 4iTB (four in the box) partners, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving overall business health.

· Promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity by way of training and providing direction to others in their use and application and ensuring compliance and utilizing and supporting the Open-Door Policy

· Operating with excellence – You’ll lead key operational processes on the team from weekly and monthly business reviews to management of the issues and ideas intake process. You’ll land the fundamentals and create and help scale best-in-class efficient workflows and processes.

Required Experience

· 3+ years of experience in business or product operations & strategy, process improvement, or related fields

· Strong oral and written communication skills – including the ability to develop and deliver complex messages in a simple, actionable way

· Strong analytical skills – creative problem-solver that can leverage sources of information from disparate sources and deliver comprehensive, balanced, and actionable analysis

· Proven ability to bridge data with business insights to drive relevant, actionable output

· Team player who is a self-starter and able to thrive in a dynamic, results-oriented environment

· Customer-centric & curious: passionate improving the Walmart customer experience

· Previous eCommerce or Retail experience; operations or customer experience roles a plus

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $80,000.00-$155,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.Option 2: 5 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 2 years’ experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Qualifications

You understand how customers shop online and in-store
You have a strong customer-centric perspective and champion the needs of customers and stakeholders
You love digital experiences and get excited about great visual presentation and content
You are Intellectually curious, technically savvy, detail oriented, entrepreneurial mindset, willing to take on a challenge
You leverage data and insights to make informed decisions with the ability to translate analysis and insights into actions
You understand what it means to “own a project”
Passionate and attentive self-starters, great communicators, amazing follow-through
Strong written and verbal communication and presentation skills; comfortable presenting to internal stakeholders and cross functional partners
Willing to Learn: you understand that you may not have every tool in your tool belt already
You are adaptable and willing to learn new skills to drive the business forward
3+ years of experience in business or product operations & strategy, process improvement, or related fields
Strong oral and written communication skills – including the ability to develop and deliver complex messages in a simple, actionable way
Strong analytical skills – creative problem-solver that can leverage sources of information from disparate sources and deliver comprehensive, balanced, and actionable analysis
Proven ability to bridge data with business insights to drive relevant, actionable output
Team player who is a self-starter and able to thrive in a dynamic, results-oriented environment
Customer-centric & curious: passionate improving the Walmart customer experience
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area
Option 2: 5 years’ experience in project management, program management, program operations, or related area
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 2 years’ experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
The amount you receive depends on your job classification and length of employment
It will meet or exceed the requirements of paid sick leave laws, where applicable
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates
Tuition, books, and fees are completely paid for by Walmart
Benefits are subject to change and may be subject to a specific plan or program terms
The annual salary range for this position is $80,000.00-$155,000.00
Additional compensation includes annual or quarterly performance bonuses

Responsibilities

As a Manager, you will play a pivotal role at the heart of the Omni Experience
You will be responsible for understanding how our customers shop, which tools aid them in their journey and capabilities they are asking us for
This position will be focused on growing our omni customer base, while deepening Walmart’s relationship with existing omni customers
This role will work with many internal and external partners including eCommerce, merchant, product, design, marketing, operations and revenue teams
You will be the voice of our customer, using analytics, market trends, competitor experiences, and customer insights to guide the organization to new places
You build trust quickly and can lead by influence, creating impact through partnership as well as ownership.
Analyze customer engagement & customer health through analysis of key metrics
Monitor operational performance metrics and web analytics to analyze weekly, monthly and quarterly
Create Data-driven Insights: you’ll use a hypothesis-first approach, statistical techniques, and technical data languages, create data-driven insights
Conduct Regular and Ad Hoc Analyses: You will conduct both regular and ad hoc analyses, addressing data-related queries and providing comprehensive data stories
This includes participating in business reviews and presentations alongside partners
Your focus throughout is on ensuring data integrity and accuracy
Drive execution of multiple projects and initiatives by identifying customer and operational needs and developing and communicating plans and priorities
Delivering key cross-functional projects that span across multiple teams within the organization
Collaborating daily with cross-functional team members
Ensuring business & cross-functional partner needs are met by evaluating ongoing effectiveness of current plans, programs, and initiatives; consulting with 4iTB (four in the box) partners, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving overall business health
Promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity by way of training and providing direction to others in their use and application and ensuring compliance and utilizing and supporting the Open-Door Policy
Operating with excellence – You’ll lead key operational processes on the team from weekly and monthly business reviews to management of the issues and ideas intake process
You’ll land the fundamentals and create and help scale best-in-class efficient workflows and processes

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Manager, E-Commerce Customer Engagement & Intelligence

Manager, E-Commerce Customer Engagement & Intelligence