**Position overview**

*Major responsibilities**:
*E-Commerce & Sales Support Specialist**
Processing third party purchase orders through EDI systems daily and providing advanced shipment notifications (ASNs) and invoices for various accounts
Maintaining third-party partner account files by updating customer information, pricing, new product submissions and product descriptions as required
Managing all partner site maintenance projects, inventory and uploading images and video clips
Providing exceptional customer service to ensure customer satisfaction and conflict resolution, including but not limited to, mis-shipments, late shipments, damages, defectives, returns, invoicing issues and late payments
Processing returns and issuing credit memos; tracking issues in CRM
Tracking compliance charges by account to ensure we are complying with regulations and identifying areas for improvement or streamlined processes
Liaising with the Logistic and the Shipping team to ensure orders are shipping in a timely manner
*Sales Support**
Monitoring and preparing sales reports
Submitting project requests; assisting with competitive reviews and market research for sales opportunities
Following up on Retail-specific trade show leads
Supporting day-to-day execution of Sales & Marketing initiatives by providing administrative support to the Retail team, including but not limited to travel arrangements, sending samples to clients, PowerPoint presentations, sales kits, and assisting with tradeshows
Meeting with Retail Sales managers to discuss all ongoing projects and sales goals for each account
Required to be available to work on certain holidays throughout the year, based on business needs and a rotational schedule
Other duties as required
*Skills and qualifications**
A minimum of 3-5 years’ order processing, customer service and sales support experience; post-secondary education or equivalent work experience
Very strong attention to detail. Excellent accuracy in entering order information, shipping addresses, tracking numbers
Familiarity with EDI and different Retail platforms (i.e. Walmart, Target and Amazon)
Knowledge of CRM, Sage300, Commerce Hub and Edisoft Merchant an asset
Superior organizational skills and the ability to prioritize and handle multiple tasks and deadlines; works well under pressure and has a sense of urgency
Ability to handle interruptions and changing priorities
Effective communication skills, verbal and written
Pro-efficient in computer skills, with extensive knowledge of Microsoft Excel, Word and PowerPoint
Bilingual or second language would be an asset
Merrithew is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment and selection process, please indicate so by notifying Human Resources_.
*Job Types**: Full-time, Permanent
*Benefits**:
Dental care
Extended health care
Paid time off
Vision care

Schedule

8 hour shift
Monday to Friday

COVID-19 considerations

Merrithew adheres to all provincial and local health regulations.

Ability to commute/relocate

Toronto, ON M1X 1S9: reliably commute or plan to relocate before starting work (preferred)

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E-commerce & Sales Support Specialist, Retail