Senior Manager, Subscriptions Experience & Strategy - eCommerce

Position Summary...

What you'll do...What We’re Looking For

We’re seeking someone who is both strategic and hands-on. You know how to move big initiatives forward, but you also dive deep into the details that make them successful. Specifically, we’re looking for someone who:

• Can manage complex projects end-to-end — from developing plans, setting timelines, and aligning stakeholders to adjusting direction when business needs shift.
• Is fluent in using data to influence decisions, measure performance, and translate insights into clear recommendations.
• Builds strong relationships across functions and knows how to influence without authority. You’ll work with product, engineering, merchandising, finance, and operations to bring subscription ideas to life.
• Thinks creatively about solving problems — whether it’s finding ways to reduce costs, improve efficiency, or design better customer experiences.
• Leads with integrity and a growth mindset, building a culture of collaboration and belonging.

What You’ll Do

In this role, you’ll be the engine behind subscription growth at Walmart. You’ll:

• Direct projects and workstreams that roll out new subscription offerings or improve existing ones.
• Create, manage, and optimize plans, budgets, and performance standards to keep initiatives on track.
• Provide decision support through data analysis, helping leaders understand customer trends, adoption drivers, and retention opportunities.
• Partner with cross-functional teams to build new tools, reports, and customer-facing features that make subscriptions seamless.
• Drive innovation by testing and refining business processes that improve both the customer journey and Walmart’s efficiency.
• Lead and mentor associates, helping them grow while building a team environment rooted in curiosity and accountability.

Why This Role Matters

Subscriptions are more than just a convenience for customers — they’re a way to deepen relationships and create long-term value. This role sits at the intersection of customer experience and business performance. By designing and optimizing recurring revenue streams, you’ll:

• Deliver savings and simplicity for millions of Walmart customers.
• Create predictable, sustainable revenue that helps Walmart reinvest in innovation and Everyday Low Prices.
• Shape the future of how customers shop with Walmart — moving from one-off transactions to ongoing engagement.
• Build solutions that reduce friction, increase loyalty, and unlock new ways for Walmart to serve its communities.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - CertificationPrimary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.