Digital Commerce Manager

**ABOUT US**

Stormtech was born in 1977 on the rugged West Coast of British Columbia, Canada, where a connection to nature is a way of life. A trusted leader in apparel, we provide our customers across the globe with unparalleled performance gear and prioritize design excellence every step of the way. We value innovation and the drive to elevate experiences. We are committed to cultivating a culture that strives toward product excellence, a sustainable future, and partnering with organizations to forge a brighter tomorrow.

• *JOB OBJECTIVE**

The Digital Commerce Manager will be responsible for developing, managing, and executing the company’s online strategy to elevate the customer experience and drive sales.

• *NATURE AND SCOPE**
• *SPECIFIC ACCOUNTABILITIES**
• *Project Management**
• Overall responsibility and project management for the website enhancement project
• Communicate objectives and timelines with the team.
• Manage any changes to project scope, timelines, and resources.
• Allocate resources effectively to ensure optimal project performance and delivery.
• Give regular updates on project progress, maintain accurate project documentation, and provide status reports.
• *Website Management**
• Drive the digital adoption rate of our B2B customer base globally.
• Oversee the day-to-day management of our ecommerce website, ensuring it is user-friendly, visually appealing, and optimized for conversion.
• Continuously optimize landing pages, product display, product information, and on-site search.
• Collaborate with web developers and designers to implement site improvements, updates, and new features to drive user adoption.
• Collaborate with the creative and marketing team to successfully roll out new content and marketing campaigns to improve customer acquisition and conversion.
• Monitor website performance metrics, analyze traffic patterns, and identify opportunities for optimization. Report regularly on performance against established metrics.
• Ensure that website developments are completed on budget with an end goal of delivering an exceptional customer experience with a seamless online shopping experience from browsing to checkout.
• Responsible for the complete product lifecycle, including implementation, maintenance, and end-of-life. Planning version management, continuous improvement, including security management, version & patch management, and production support.
• Responsible for vendor relationships that support your technology products ensuring alignment with contractual agreements and service level expectations.
• Responsible for executing day-to-day product strategy for a single product. Delivering sprint commitments in full.
• Implement merchandising strategies to highlight new arrivals, seasonal trends, and best-selling items.
• *Product Information Management**
• Maintain and optimize product information management (PIM) systems to ensure data accuracy, consistency, and accessibility across all platforms.
• Establish and enforce data governance policies to ensure high standards of data quality and integrity. Conduct regular audits and quality checks on product data.
• Oversee the maintenance & optimization of product listings including imagery, descriptions, and pricing, on all owned & third-party partner websites.
• Work closely with product development, marketing, sales, and IT teams to ensure accurate and timely dissemination of product information.
• *EXPERIENCE REQUIRED**
• Proven experience (5+ years) in ecommerce/website/digital product management.
• *SKILLS REQUIRED**
• Excellent written and verbal communication skills.
• Self-driven, with strong organizational and multitasking skills.
• Strong project management skills with the ability to prioritize between business & user needs.
• Excellent interpersonal skills, with the ability to collaborate cross-functionally and influence stakeholders.
• Experience in designing online solutions for the end user, while considering UX best practices.
• Experience with web-development cycles.
• Confidence in executing B2B and B2C eCommerce-focused digital marketing strategies.
• Excellent understanding of UX, web design, customer flow and web analysis.
• Confidence in analytics tools and traffic analysis, reporting tools and optimization.
• *Job Types**: Full-time, Permanent
• *Benefits**:
• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care
• Wellness program

Schedule

• Monday to Friday
• *Experience**:
• E-commerce website management: 5 years (required)

Work Location: Hybrid remote in Burnaby, BC V5C 4E2