Director, Customer Experience - Marketing & Advertising

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. The Director of Customer Experience in Marketing & Advertising will be responsible for leading strategic conversations, driving business growth, and managing a high-performing team to deliver innovative marketing technology solutions for clients in the New England area.

Responsibilities

• Provide advisory consulting leading strategic conversations, capturing requirements, and presenting data-driven recommendations to client leadership
• Grow Slalom New England’s business by participating in new business development activities, developing proposals, guiding solution design, establishing partnerships with key technology vendors and identifying opportunities in the adtech/martech landscape
• Support the building and management of a high-performing team of adtech and martech specialists, providing mentorship and professional development
• Drive strategic value for our clients by developing measurement frameworks, data strategies, and advising on marketing technology roadmaps for digital maturity
• Lead technology evaluations for advertising and marketing technology solutions, with expertise in programmatic strategies and cross-channel attribution
• Deliver actionable insights through diagnostic tools and analytics that optimize media spend and campaign performance
• Oversee implementation of marketing technology platforms while ensuring data privacy compliance and proper resource allocation
• Foster innovation by staying ahead of industry trends and identifying new opportunities for clients and the practice

Skills

• 8+ years of experience in digital marketing with at least 3 years in leadership roles, preferably in consulting environments
• Proven new business development experience with demonstrated success in identifying opportunities, crafting compelling proposals, and closing deals for marketing technology and analytics services
• Strong client relationship management skills with proven ability to lead client interviews, communicate complex concepts to non-technical stakeholders, and provide strategic analysis to diverse audiences
• Track record of building high-performing teams and managing marketing analytics practices in consulting settings
• Technical expertise across marketing technologies, including analytics platforms, tag management solutions, and advertising technology
• Strategic mindset for developing measurement frameworks and analytics roadmaps that drive client business outcomes
• Deep understanding of the digital media ecosystem including programmatic advertising, audience targeting, and campaign optimization
• Excellent analytical and communication skills with ability to create compelling data narratives and actionable insights
• Experience implementing marketing technology solutions (e.g. marketing automation, Google, Adobe, and Salesforce platforms, analytics, DMPs, CDPs, and CRM solutions) in client environments
• Bachelor's degree in relevant field
• MBA or advanced degree

Benefits

• Meaningful time off and paid holidays
• Parental leave
• 401(k) with a match
• A range of choices for highly subsidized health, dental, & vision coverage
• Adoption and fertility assistance
• Short/long-term disability
• Yearly $350 reimbursement account for any well-being-related expenses
• Discounted home, auto, and pet insurance

Company Overview

• Slalom Consulting is a business and technology consulting firm that designs and builds strategies and systems to help its clients It was founded in 2001, and is headquartered in Seattle, Washington, USA, with a workforce of 10001+ employees. Its website is http://www.slalom.com.

Company H1B Sponsorship

• Slalom has a track record of offering H1B sponsorships, with 215 in 2025, 258 in 2024, 250 in 2023, 614 in 2022, 254 in 2021, 220 in 2020. Please note that this does not guarantee sponsorship for this specific role.