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We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

Job description

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits.

Position Summary

The Senior Director of IT Transformation Programs and Workplace Experience is a strategic leader accountable for shaping and executing the vision for workplace technology and services in a dynamic high-tech med-tech environment. This individual will drive a transformation of the employee customer experience related to technology services, with a core focus on enhancing the productivity and satisfaction of employees and commercial teams through seamless, secure, and innovative digital workplace solutions. This role will also manage and execute strategic transformation programs at the direction of the Chief Digital Information Officer.

This role blends strategic vision, tactical execution, and metrics-based outcomes to lead workplace innovation and the execution of strategic transformation programs. The Senior Director also plays a vital role in Voice of the Customer (VoC) programs and owns key initiatives to ensure workplace services and IT transformation programs are aligned with the needs of the business, healthcare compliance standards, and the strategic direction of the IT organization.

Key Responsibilities

Strategy & Execution

Develop and execute the enterprise-wide IT Workplace Services strategy in alignment with business objectives, particularly those of commercial teams.
Translate strategic priorities into operational plans and projects, ensuring measurable business outcomes and internal customer value.
Serve as the internal customer champion, responsible for driving IT workplace service transformation that improves the employee experience across all roles and geographies.
Deliver projects that support IT’s transformation strategy and workforce enablement.

Customer Experience Leadership

Own and evolve the Voice of the Customer (VoC) program to measure and respond to employee feedback regarding IT services.
Lead the design and delivery of an operating model and services that support business workplace effectiveness, including tools for remote productivity and collaboration.
Define KPIs and SLAs that reflect customer satisfaction and service excellence, with transparent reporting to executive leadership.

Collaboration & Innovation

Collaborate with business partnership, enterprise applications, infrastructure, and security teams to ensure cohesive IT service delivery.
Provide technology support for healthcare-specific workflows such as field device compliance, R&D development regulatory documentation access, and secure collaboration.
Pilot and scale new workplace technologies that enhance productivity and compliance in a regulated environment.
Forges strong relationships with colleagues and incorporates insight on common delivery and execution challenges to drive projects and improve team performance.
Stays aware of broader contexts, current events, and trends that may affect business operations. Demonstrates strong business acumen in areas like ROI, speed to market, market share, and business value delivery.
Recruit, develop, and retain top talent across workplace service functions; foster a culture of innovation, excellence and winning as a team.

Project Delivery

Execution of IT transformation initiatives at the direction of the Chief Digital Information Officer.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, Business, or a related field; MBA/Master’s degree preferred.
15+ years of IT leadership experience, with at least 5 in a senior management role focused on workplace or end-user services.
Proven ability to define and execute IT strategies that enhance employee experience in a highly regulated industry, preferably healthcare.
Extensive experience delivering IT global transformation programs at scale.
Demonstrated success in leading VoC programs, managing global teams, and working cross-functionally with commercial business units.
Strong understanding of healthcare industry regulatory requirements (HIPAA, HITECH).
ITIL certification and experience with service management tools like ServiceNow.

Key Competencies

Visionary and Strategic Thinking
Executive Presence and Decision-Making
Stakeholder Influence and Relationship Building
Talent Development and Team Empowerment
Innovation and Agility
Results Orientation and Operational Excellence

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Qualifications

15+ years of IT leadership experience, with at least 5 in a senior management role focused on workplace or end-user services
Proven ability to define and execute IT strategies that enhance employee experience in a highly regulated industry, preferably healthcare
Extensive experience delivering IT global transformation programs at scale
Demonstrated success in leading VoC programs, managing global teams, and working cross-functionally with commercial business units
Strong understanding of healthcare industry regulatory requirements (HIPAA, HITECH)
ITIL certification and experience with service management tools like ServiceNow
Visionary and Strategic Thinking
Executive Presence and Decision-Making
Stakeholder Influence and Relationship Building
Talent Development and Team Empowerment
Innovation and Agility
Results Orientation and Operational Excellence

Benefits

We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific
For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program
Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance

Responsibilities

This individual will drive a transformation of the employee customer experience related to technology services, with a core focus on enhancing the productivity and satisfaction of employees and commercial teams through seamless, secure, and innovative digital workplace solutions
This role will also manage and execute strategic transformation programs at the direction of the Chief Digital Information Officer
This role blends strategic vision, tactical execution, and metrics-based outcomes to lead workplace innovation and the execution of strategic transformation programs
The Senior Director also plays a vital role in Voice of the Customer (VoC) programs and owns key initiatives to ensure workplace services and IT transformation programs are aligned with the needs of the business, healthcare compliance standards, and the strategic direction of the IT organization
Strategy & Execution
Develop and execute the enterprise-wide IT Workplace Services strategy in alignment with business objectives, particularly those of commercial teams
Translate strategic priorities into operational plans and projects, ensuring measurable business outcomes and internal customer value
Serve as the internal customer champion, responsible for driving IT workplace service transformation that improves the employee experience across all roles and geographies
Deliver projects that support IT’s transformation strategy and workforce enablement
Customer Experience Leadership
Own and evolve the Voice of the Customer (VoC) program to measure and respond to employee feedback regarding IT services
Lead the design and delivery of an operating model and services that support business workplace effectiveness, including tools for remote productivity and collaboration
Define KPIs and SLAs that reflect customer satisfaction and service excellence, with transparent reporting to executive leadership
Collaborate with business partnership, enterprise applications, infrastructure, and security teams to ensure cohesive IT service delivery
Provide technology support for healthcare-specific workflows such as field device compliance, R&D development regulatory documentation access, and secure collaboration
Pilot and scale new workplace technologies that enhance productivity and compliance in a regulated environment
Forges strong relationships with colleagues and incorporates insight on common delivery and execution challenges to drive projects and improve team performance
Stays aware of broader contexts, current events, and trends that may affect business operations
Demonstrates strong business acumen in areas like ROI, speed to market, market share, and business value delivery
Recruit, develop, and retain top talent across workplace service functions; foster a culture of innovation, excellence and winning as a team
Execution of IT transformation initiatives at the direction of the Chief Digital Information Officer
Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role

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Senior Director, IT Transformation Programs and Workplace Experience