Description

We are building a new care delivery capability within our Senior Health clinics to support high-value, comprehensive primary care. As an In-Office Senior VBC Coordinator, you’ll support both direct patient engagement and program initiatives in partnership with our care teams. Reporting to the Manager of Network Development, you may rotate across clinics and contribute to core value-based care activities—supporting patients during in-person visits, managing telehealth connections, organizing program operations and leadership within our Medicare Population Health Programs team.

This hybrid role may include direct patient-facing responsibilities and programmatic coordination work (60% program coordination, 40% leadership/training), and is vital in driving performance on programmatic initiatives, enhancing care delivery, and supporting team operations.

Key job responsibilities

Facilitate in-clinic telehealth visits and assist patients and families with using care coordination technology

Support programmatic daily operations, escalations for vendor partners and care teams

Advocate for value-based care by supporting core metric awareness, celebrating team wins, and identifying opportunities through team huddles and escalations

Promote team collaboration and continuous process improvement

Review program metrics with leadership and follow up on feedback cases to support care optimization

Support additional VBC initiatives to include network management and programmatic development

Additional tasks as needed

Basic Qualifications

1+ year of customer service, patient-facing, or health coaching experience.
Proven ability to meet productivity goals and maintain quality standards without retraining.
Strong communication and interpersonal skills, with the ability to build trust with older adult populations; Spanish-speaking is a plus.
Skilled at working effectively across teams and taking on feedback with an aim for improvement & collaboration
Effective at problem-solving, adapting in fast-paced environments, and independently managing time and priorities.
Proficiency in digital tools and platforms (e.g., Zoom, Google Suite, windows, Mac iOS, EHR/EMR systems, portal navigation).
Comfort with using data and dashboards to identify opportunities for improvement & track ongoing performance across core value-based care activities
Willingness to drive between clinic locations and flexibility to cross-cover multiple projects.

Preferred Qualifications

Experience creating presentations and maintaining organized workflows.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $37,000/year in our lowest geographic market up to $66,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Company - Amazon.com Services LLC

Job ID: A3047179

Qualifications

1+ year of customer service, patient-facing, or health coaching experience
Proven ability to meet productivity goals and maintain quality standards without retraining
Skilled at working effectively across teams and taking on feedback with an aim for improvement & collaboration
Effective at problem-solving, adapting in fast-paced environments, and independently managing time and priorities
Proficiency in digital tools and platforms (e.g., Zoom, Google Suite, windows, Mac iOS, EHR/EMR systems, portal navigation)
Comfort with using data and dashboards to identify opportunities for improvement & track ongoing performance across core value-based care activities
Willingness to drive between clinic locations and flexibility to cross-cover multiple projects
These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation

Benefits

The base pay for this position ranges from $37,000/year in our lowest geographic market up to $66,800/year in our highest geographic market
Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits

Responsibilities

As an In-Office Senior VBC Coordinator, you’ll support both direct patient engagement and program initiatives in partnership with our care teams
Reporting to the Manager of Network Development, you may rotate across clinics and contribute to core value-based care activities—supporting patients during in-person visits, managing telehealth connections, organizing program operations and leadership within our Medicare Population Health Programs team
This hybrid role may include direct patient-facing responsibilities and programmatic coordination work (60% program coordination, 40% leadership/training), and is vital in driving performance on programmatic initiatives, enhancing care delivery, and supporting team operations
Facilitate in-clinic telehealth visits and assist patients and families with using care coordination technology
Support programmatic daily operations, escalations for vendor partners and care teams
Advocate for value-based care by supporting core metric awareness, celebrating team wins, and identifying opportunities through team huddles and escalations
Promote team collaboration and continuous process improvement
Review program metrics with leadership and follow up on feedback cases to support care optimization
Support additional VBC initiatives to include network management and programmatic development
Additional tasks as needed

In-Office VBC Coordinator, Medicare Population Health Programs

Job Type