Job ID: 3146807 | Zappos.com LLC

Description

Zappos is looking for an Ecommerce Analyst to support business analysis and reporting. This role will be responsible for collaborating across teams to develop reports, create dashboards and deliver actionable insights. The candidate will have a strong understanding of ecommerce KPIs, customer journeys and web analytics. The candidate will need to layer and compare data sources across internal platforms. The right candidate will have a passion for using data to answer business questions that are complex, dynamic, and not always clearly defined.

The role is 100% onsite in office (Madison, WI or New York).

Key job responsibilities

Maintain ongoing reporting and develop reporting capabilities to answers ad-hoc business questions

Work with internal stakeholders to capture requirements and build dashboards, reports and segments

Prepare weekly reports on business drivers and opportunities across web and app

Analyze raw data sets and conduct deep dives into site data and customer journeys

Conduct quantitative analyses that range from specific questions to open-ended questions that inform large scale strategies with the ability to determine what data is needed

Educate and empower stakeholders with tools and techniques to solve evolving business challenges

Evangelize consistent reporting practices and foster a culture of analytics across teams

Scale analytic capabilities by troubleshooting data issues, leading enhancements and driving the adoption of analytics tools

Identify opportunities and collaborate with cross-functional teams (business and tech) to implement solutions

Champion clean data by identifying data issues and assisting in data hygiene efforts

Basic Qualifications

5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
3+ years of business or financial analysis experience
Bachelor's degree or equivalent
Experience defining requirements and using data and metrics to draw business insights
Experience with Excel
Experience with SQL
Experience making business recommendations and influencing stakeholders
Experience leading analysis, customer segmentation and/or product behavior analysis

Preferred Qualifications

Experience within e-commerce or Retail fields
Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,900/year in our lowest geographic market up to $143,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job details

USA, WI, Madison

Business Intelligence

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Location: USA, WI, Madison

Posted: December 2, 2025 (Updated 17 days ago)

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