At LearnFormula, we are passionate about helping regulated professionals continue their education and grow their careers. As a subscription-based platform for accredited online learning, customer trust and maximizing Lifetime Value (CLV) are key to our success.

We are seeking a highly strategic, data-minded Linkedin and Social Media Outreach Manager to lead our efforts in client retention, expansion, instructor outreach aspect and loyalty within the existing customer base, and new. Additionally helping with partnerships, idea expansion and other tasks involved with growth.

This is a full-time, in-office role (9:00 AM–5:00 PM). The position requires commuting to 150 Commerce Valley Drive West.

What you’ll do

Manage and support our LinkedIn Outreach Team, coordinating with prospects through LinkedIn messages, email, and cold calls
Lead partnership conversations and reach out to potential instructors, including running multiple Zoom calls throughout the day
Handle refund requests, retention and failed payment calls, managing the full revenue-return process
Collaborate with the Sales and Marketing teams to identify high-potential client segments for targeted growth initiatives and product adoption campaigns.

Requirements

At least 2 years in coordinating, booking and managing calls.
Strong English communication, both written and spoken
Excellent communicator who works well with others and handles conversations professionally
Strong analytical skills; ability to interpret retention metrics and translate data insights into actionable, profitable strategies.
Familiarity with CRM and ticketing tools (e.g., HubSpot, Intercom).

Who You Are

You’re proactive, easy to talk to, and comfortable working with customers throughout the day. You thrive on turning challenging situations into successful, long-term relationships and are ready to own the strategy for maximizing client value.

Salary: $60,000-70,000 per year depending on experience and proven success.

Benefits

Company events
Dental care
Extended health care
On-site gym
On-site parking
Paid time off
Vision care

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LinkedIn and Social Media Outreach Manager

Retention & Growth Strategist (SaaS)