Retention & Growth Strategist (SaaS)

An online learning platform located in York Region is seeking a Business Development Manager to lead customer retention and expansion strategies.

The role focuses on managing customer relationships while analyzing churn metrics and optimizing loyalty programs.

Candidates should have a strong background in business development with at least 2 years of experience, excellent communication skills, and familiarity with CRM tools.

Competitive salary between $60,000 and $70,000 annually, depending on experience.

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