E-commerce & Technology Manager

About the Role

The Walia Group of Companies is seeking an experienced and dynamic Head of Technology & Digital Operations to oversee all technology and digital initiatives across our retail and wholesale operations. This is a strategic leadership role responsible for ensuring the seamless integration and management of our website, mobile app, warehouse management system (WMS), enterprise resource planning (ERP) software, and digital marketing platforms.

Key Responsibilities

• Technology & Systems Management
• Oversee and maintain all IT systems, including ERP, WMS, POS, and inventory management platforms.
• Lead the integration of e-commerce, warehouse, and operational systems to streamline inventory, fulfillment, and reporting.
• Ensure systems are secure, up-to-date, and compliant with best practices.
• Manage relationships with technology vendors, consultants, and software providers.
• Digital Presence & E-Commerce
• Oversee development, maintenance, and optimization of the company website and mobile app.
• Coordinate online ordering, payment systems, and order fulfillment integration with warehouse operations.
• Ensure optimal user experience, functionality, and performance.
• Social Media & Marketing Technology
• Oversee social media platforms, digital campaigns, and promotional initiatives.
• Track and analyze metrics to optimize engagement and sales conversion.
• Collaborate with marketing teams or agencies to implement online promotions, email campaigns, and content strategy.
• Strategic Leadership & Reporting
• Provide insights and reporting on technology, operations, and digital performance to senior management.
• Develop and execute a technology roadmap aligned with business growth objectives.
• Lead or mentor internal IT and digital teams as the business scales.

Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, Business, or related field (Master's preferred).
• 5+ years of experience in IT leadership, systems management, or digital operations, preferably in retail or wholesale environments.
• Strong knowledge of ERP/WMS systems (SAP, NetSuite, Microsoft Dynamics, or equivalent).
• Experience managing e-commerce platforms, website development, and mobile apps.
• Familiarity with social media marketing, SEO, and digital promotions.
• Excellent project management, vendor management, and cross-functional collaboration skills.
• Strong problem-solving, analytical, and communication skills.

Key Attributes

• Strategic thinker with hands-on technical expertise.
• Ability to balance operational management with forward-looking digital innovation.
• Self-starter with a results-oriented mindset.

Job Type: Full-time

Pay: $75,000.00-$150,000.00 per year

Work Location: In person