Ecommerce Project Manager

Company Description

• *Employment Type**: Full-time
• *Location**:Canada
• *Are you a talented Ecommerce Project Manager with a passion for client communications?**

As an Ecommerce project manager, you will be responsible for planning, managing, organizing, and controlling several projects at a time. You will be the gatekeeper to change requests, warden of scope, and chief of client communications. When talking with clients you must be firm but fair whilst ensuring that developers have the necessary materials & direction in order to meet their goals and deadlines.

• *Job Description**:
• Uncover customer needs and proactively recommend solutions to solve short-term and long-term business problems
• Lead project success by developing a global understanding of the project, establishing and creating a vision, clear project plans, including milestones and key deliverables
• Manage customer expectations at the outset and throughout the entirety of the project to ensure success and an excellent customer journey
• Elevate customer satisfaction by enhancing visibility of project deliverables and ensuring clarity of roles and responsibilities for all stakeholders
• Orchestrate inputs and contributions of the project team to optimize results
• Report on leading project health indicators to help enable the optimization of schedule, scope and budget
• Champion a customer focused culture, creatively solving problems to exceed expectations while remaining within project scope and budget
• Drive the team to succeed and own the outcome for all project deliverables
• Act as the primary point of contact for customers to ensure a streamlined approach to coordination and service delivery
• Proactively communicate with customers and stakeholders throughout the project to maximize alignment and ensure synchronicity, thereby avoiding customers being surprised by shifts or changes at any point in the journey.
• Holistically understand the customers’ goals and objectives. When a customer requests changes, understand and communicate the implications of these changes in a way that articulates implications to the project budget and timeline while also maintaining a high level of customer service and understanding
• Co-develop, with customers the frequency and style of communication to foster a sense of partnership and joint ownership for the project. Establish parameters for how to share “unwelcome information” in a way that preserves the customer relationship
• Mitigate project risks by using effective tools and processes. Collaborate with customers to proactively identify potential risks and developed mutually agreed upon strategies to manage these risks
• Process change requests delicately with applied risk management while demonstrating value
• Being able to push back on clients, propose and prescribe alternatives that still demonstrate a value-match to their needs, when their requests may be endangering the project's timeline or budget, while still providing with reassurance and excellent customer experience
• Create and maintain necessary project documentation such as the project charter and requirements.
• Provide weekly project reports for both the clients and upper management.
• Accountable for the project scope, time, cost, risk, quality, communication, procurement and workforce.
• Actively learn and develop your skills and work toward helping to coach junior team members.
• Coordination of project team and sub-team activities.
• Contribute to internal projects, planning discussions, and process improvement.
• *Qualifications**:
• 3 to 4 years of relevant work experience in e-commerce (a must).
• Technical background and understanding of code.
• Strong understanding of the software development lifecycle process.
• Excellent written & verbal communication skills.
• Great sense of teamwork.
• Interest & willingness to manage a team of developers.
• Strong self-management practices with attention to detail.
• The ability to manage multiple projects with strict deadlines and remain calm under pressure.
• Demonstrated commitment to personal and professional growth.
• *Bonus Points for...**
• Shopify experience.
• Full of life, driving change and inspiring to others.
• Excellent verbal/written communication skills and be able to present information to all levels of the organization.
• Capacity to set clear objectives, measure progress, and achieve results.
• Bilingual (spoken French & English).
• Hobbies & a sense of humor

Additional Information

• *Who we are**

Diff is a full-service e-commerce agency that provides brands and retailers with end-to-end solutions to accelerate their growth. As one of the world's top Shopify Plus Partners, our team creates best-in-class, award-winning brand experiences and robust e-commerce operations strategies.

In addition to an award-winning portfolio, we’re also proud of our distinguished company culture. Ranked four years consecutively by Great Place to Work Canada, we are known for ou