E-commerce Operations Co-ordinator

Job Summary

Crescendo Sales is a fast-growing e-commerce company based in Kitchener, ON, doubling in size each year. Founded by recent University of Waterloo and Guelph alumni, we’re a small, ambitious team looking for a highly organized, proactive individual to help keep our operational engine running smoothly.

As our E-commerce Operations Coordinator, you’ll play a central role in ensuring day-to-day workflows stay on track across Amazon operations, reporting, supplier communication, logistics, and internal team coordination. You’ll handle a mix of digital tasks, cross-team communication, and occasional in-person operational work, making sure ongoing projects progress without bottlenecks.

This position is ideal for someone who is naturally organized, comfortable managing many moving parts, communicates clearly, and thrives in a fast-paced environment. You’ll work with every function in the business: warehouse, purchasing, marketing, creative, and leadership - gaining exposure to all sides of e-commerce operations.

Why Join Us?

✅ High-impact role: you control the flow of operations

✅ Exposure to all sides of e-commerce (Amazon, logistics, warehouse, suppliers, purchasing)

✅ Startup environment where your ideas and improvements are implemented quickly

✅ Fast career growth paths (operations specialist, marketplace manager, project management)

✅ Health Spending Account benefits

Who We’re Looking For

Core Traits

✔ Highly organized: able to track many tasks and deadlines

✔ Clear communicator: confident talking with warehouse staff, suppliers, and leadership

✔ Proactive: improves systems, fixes issues, and keeps information flowing

✔ Comfortable working in a mixed office/warehouse environment

✔ Strong situational awareness: understands where projects stand at all times

✔ Follows instructions well and asks clarifying questions early

✔ Able to balance a high workload and switch contexts smoothly

Technical Skills

✔ Strong proficiency in Gsheet/Excel

✔ Comfortable with data entry and simple analysis

✔ Fast learner with digital tools

✔ Bonus: experience with Amazon Seller Central or e-commerce platforms

✔ Bonus: has a car (occasional pick-ups/drop-offs)

Education / Experience

✔ Recent graduate OR experience in admin/ops/project coordination

✔ Programs with strong multitasking/workload demands are a plus (business, engineering, science, etc.)

Job Responsibilities

Amazon & Marketplace Operations

• Manage reimbursements, seller cases, and account health follow-ups
• Support listing compliance, stranded inventory fixes, and basic listing updates
• Pull Amazon reports requiring manual extraction
• Coordinate buyer message responses or route them to the right person

Internal Coordination

• Follow up with team members on outstanding tasks or missing information
• Coordinate between warehouse, purchasing, creative team, and leadership
• Track progress of ongoing projects (photos, listing updates, supplier orders, etc.)
• Maintain clarity on the status of all operational workflows

External Communication

• Assist with supplier communication and order status updates
• Coordinate with shipping partners, customs brokers, etc. when required

Content & Product Handling

• Manage image/copy requests and creative timelines for graphic designers
• Take basic product photos when needed
• Track deliverables such as listing assets or content updates

Process Improvements

• Keep folders, documents, and shared drives organized
• Proactively streamline systems, naming conventions, and workflow structures

Job Location

• In person (Kitchener Office)

Required Documents

• Resume
• Cover Letter (optional)
• Short 1–2 minute video explaining a niche complex topic from a previous role or academic experience.
• A strong communicator is able to take complex ideas and explain them in understandable terms.
• Please email the required documents to [email protected]

Compensation

• 46,000-53000
• Health Spend Account