Account Manager – AI-Forward Client Success (B2B Digital Marketing)

81 North is a B2B digital marketing agency that focuses on relationship-driven organizations. They are seeking an AI-Forward Account Manager to manage client relationships and ensure delivery excellence while leveraging AI tools to enhance client communication and insights.

Responsibilities

• Own a portfolio of B2B client accounts; manage client communication, expectations, and satisfaction; translate marketing activity into outcomes and recommendations; coordinate work across strategy, production, and development teams; proactively identify risks, bottlenecks, and growth opportunities; prepare client updates, recaps, and performance narratives; ensure clients feel informed and confident, even when results are still forming
• Use of AI AI is a required part of this role. The Account Manager will use AI tools to summarize meetings and email threads, draft client recap emails and status updates (reviewed before sending), convert project or task activity into client-ready summaries, prepare QBR outlines and performance narratives, identify trends, risks, and gaps across accounts, and reduce manual reporting and repetitive administrative work

Skills

• 3+ years of experience in account management, client services, or customer success (agency experience strongly preferred)
• Strong written and verbal communication skills
• Ability to manage multiple clients and competing priorities
• Demonstrated professional use of AI tools (ChatGPT, Claude, Gemini, etc.)
• Comfort explaining performance to non-technical stakeholders
• High ownership mindset with strong attention to detail
• B2B digital marketing
• Asana or similar project management tools
• CRM or analytics platforms (HubSpot, Salesforce, AgencyAnalytics, etc.)
• Experience building workflows, templates, or SOPs using AI

Company Overview

• In today’s rapidly evolving recruitment landscape, the staffing industry has become increasingly transactional. It was founded in undefined, and is headquartered in livingston, NJ, US, with a workforce of 2-10 employees. Its website is https://81north.ai/.