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Digital Business Development & After-Sales Manager: Mercedes-Benz Canada needs stars like you.
What it means to be a star
Without the stars that represent a team, a brand alone is incomplete.
Mercedes-Benz Canada represents not only the world’s oldest automotive brand, but one that is at the cutting-edge of sustainability, design, technology, fashion and popular culture.
The iconic three-pointed star is always looking for the best and brightest to support its growth as a true luxury brand.
We are seeking individuals who want to be in the driver’s seat of this transformation, working alongside talented colleagues who represent the Mercedes-Benz values and who are ready to add their talent to the brand’s ever-evolving story.
How your role will add to the story:
The Digital Business Development & After-Sales Manager will support the digitalization efforts of Customer Services Business Development (CSBD) in all areas of the Parts and Service by working across the CSBD team to define requirements and prioritize activities.
They will lead the coordination of digital activities on behalf of CSBD with internal stakeholders the Digital House, Data House/IT, Mercedes-Benz Headquarters, CSBD Field Teams and external stakeholders such as Dealers and external vendors.
They will act as the key contact person for all CSBD updates and new initiatives with Digital House, as well as the key contact person for all cross department initiatives and advanced analytics initiatives.
A day in the life
Digitalize Customer Services Business Development- Work across CSBD team with the business owners to develop the requirements for reporting in the business.
Align with CSBD business owners and management team on the priorities of the digital objectives.
Create roadmap and implementation plans to achieve Digital objectives.
Be the conduit between CSBD Head Office and the Field Teams in developing, communicating, executing and reporting (including follow-up) on After Sales digital KPI’s.
Work closely with the Field Team and in-dealer in achieving desired digital topic outcomes.

Coordination of Activities with Internal Stakeholders- Be the Data Representative for CSBD team for Digital House by providing updates to digital projects, data initiatives, Power BI progress on dashboard building.

Support CSBD activities with Data House / IT regarding data related topics and issues such as data cataloging, data quality and data access.
Support CSBD activities with Mercedes-Benz Headquarters for any centrally organized digital or data related topics.
Support other MBCan departments with access to reporting and data for cross functional initiatives.

Coordination of Activities with External Stakeholders- Work with external vendors to define standards for data submissions and data cataloguing to ensure that issues are avoided in building of dashboards or use of data.

Support CSBD team in rolling out Dealer facing reporting to steer performance across all businesses. Support MBCan Dealers with their specific needs and requests with respect to accessing their performance reports.

New Initiatives and Advanced Analytics Initiatives- Represent CSBD on all cross organization discussions regarding new initiatives and Advanced Analytics.

Provide use cases within CSBD, within Customer Services or across the organization which will support the goals and objectives of CSBD.
Ensure that CSBD requirements are taken into account for future programs and bring in CSBD team members as needed to support proposals and efforts.

Digitalization Progress and Reporting- Manage the digitalization roadmap and track the progress of digital topics for CSBD using ASANA tool.

Manage timing and inputs from Teams members and assign team members as needed to support the activity and progress.

Mercedes-Benz Canada is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. While we thank every applicant for their interest in joining our iconic brand, we will only contact applicants selected for an interview.

Testimonials from several Mercedes-Benz Canada stars, from an intern to an executive:
“Mercedes-Benz is more than a car brand; it’s a futuristic, technological brand continuing to research and evolve its strategy as a digital and luxurious company, all while championing sustainable initiatives.”
“This company grants its members the opportunity to professionally grow and discover the extent of the brand and its presence in all countries. You are granted the opportunity to drive innovation in several sectors, as this company allows you to take your career wherever you like with our very robust framework of opportunities, whether it’s rotations, international assignments, education programs and more.”
“As an intern, I feel a great sense of responsibility and accountability at Mercedes-Benz. The h

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