Note: The job is a remote job and is open to candidates in USA. Kobie is a National Top Workplace recognized for its innovative approach to loyalty solutions. The Manager, Strategic Consulting will support loyalty program design and optimization, develop strategic recommendations, and analyze data to provide insights that guide customer experience and technology work.

Responsibilities

Support Loyalty Program Design & Optimization — Contribute to the design and enhancement of loyalty, retention, or engagement programs that align with client goals
Develop Strategic Recommendations — Collaborate with cross-functional Kobie teams to build client roadmaps and deliver actionable recommendations that address business objectives and customer needs
Turn Data into Insight — Analyze research, performance data, and benchmarks to create clear, data-driven summaries and insights that guide CX, communications, and technology work
Tell Clear, Compelling Stories — Create and polish client deliverables that communicate insights and recommendations with clarity and confidence
Contribute to Thought Leadership — Research loyalty trends and best practices to support internal frameworks and client-facing POVs
Manage Day-to-Day Delivery — Coordinate tasks, timelines, and deliverables within assigned workstreams to ensure quality and consistency

Skills

3–5 years of experience in loyalty, CRM, customer engagement, or marketing strategy (agency or client-side)
Exposure to multiple verticals (e.g., retail, travel, financial services, entertainment, telecom)
Understanding of loyalty fundamentals including earn/burn mechanics, personalization, lifecycle marketing, and customer experience
Ability to connect insights to practical recommendations and collaborate effectively with client-facing teams
Comfortable working with data, identifying patterns, and communicating findings clearly
Manages priorities and resources to deliver accurate, high-quality work on time
Approaches challenges with persistence and flexibility, seeking input when needed and learning from experience
Communicates insights clearly and works collaboratively to advance team and client goals
Eager to learn, open to feedback, and committed to continuous growth
Uses judgment and problem-solving skills to bring clarity to ambiguity
Values collaboration, diverse perspectives, and shared success
Bachelor's degree required
Experience supporting multi-brand or global loyalty initiatives a plus

Benefits

Flexible Time Off to recharge when needed
Nine Company-Wide Holidays
A diverse suite of benefits prioritizing your growth, development, and personal well-being

Company Overview

Kobie is a global, market-leading, end-to-end loyalty solutions provider for the world’s most successful brands. It was founded in 1990, and is headquartered in St. Petersburg, Florida, USA, with a workforce of 201-500 employees. Its website is http://www.kobie.com/.

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[Remote] Manager, Strategic Consulting