Legal Technology & Digital Operations Specialist

About the Role

We are a fast-growing company operating at the intersection of mass tort law and legal services. In addition to managing our own mass tort litigation, we provide third-party law firms and legal marketing partners with critical services including intake, case qualification, medical record review, and operational support.

We are seeking a Legal Technology & Digital Operations Specialist to own and optimize the technical systems, integrations, and digital platforms that support our legal and marketing operations. This role blends IT, development, digital marketing, and legal operations, making it ideal for someone who enjoys solving problems across departments.

Key Responsibilities

• Technology & Systems: Maintain and troubleshoot internal computer systems, software, and user workflows. Diagnose technical issues and implement efficient, scalable solutions. Manage and optimize MS365 tools including Outlook, SharePoint, OneDrive, Teams, and user permissions
• Development & Integrations: Work with and maintain code written in Python, JavaScript, or similar languages. Build, maintain, and troubleshoot API integrations between internal systems and third-party platforms. Support data flows between marketing platforms, CRMs, and intake systems
• Website & Digital Presence: Manage and update WordPress websites, including plugins, themes, performance, and security. Monitor and improve site performance, usability, and conversion tracking
• Analytics, SEO & Advertising: Manage Google Analytics and related tracking tools. Support SEO strategy and implementation. Assist with or manage Google Ads and Meta (Facebook/Instagram) advertising campaigns, including tracking, optimization, and reporting
• Cross-Functional Support: Collaborate with legal, intake, marketing, and leadership teams. Support operational improvements for internal mass tort cases and third-party service clients

Required Qualifications

• Strong knowledge of computer systems and troubleshooting best practices
• Working knowledge of programming languages such as Python, JavaScript, or similar
• Experience with APIs and software integrations
• Hands-on experience managing WordPress websites
• Familiarity with Google Analytics, SEO fundamentals, and digital performance tracking
• Experience with Google and Meta advertising platforms
• Proficiency with Microsoft 365 tools

Preferred Experience

• Experience with Salesforce and/or SQL
• Familiarity with mass tort litigation or legal intake workflows
• Law clerk or paralegal experience
• Experience working in a legal, legal marketing, or regulated environment