Ecommerce Manager

Our client, a Canadian-owned and operated wholesale food service company, is seeking a Manager of E-Commerce to lead day-to-day operations and execution of the e-commerce channel during a period of substantial growth. Reporting to the Director of E-Commerce, the Manager of E-Commerce will own operational performance, platform management, and delivery of new initiatives from concept through launch all while optimizing both customer satisfaction and bottom-line results.

Key Responsibilities

Business Ownership

• Own day-to-day operations and serve as final decision-maker for the e-commerce channel, including revenue performance, gross margin, order flow, fulfillment coordination, and SLA adherence
• Monitor and drive achievement of aggressive growth targets (traffic, conversion, AOV, revenue) while protecting margin and customer satisfaction metrics

Initiative Ownership

• Lead cross-functional initiatives end-to-end (process redesign, automation, CX improvements, pricing logic, promotions, digital marketing)
• Translate strategy into executable roadmaps with clear milestones and KPIs
• Rapidly identify operational bottlenecks and implement corrective actions

Operations & Fulfillment Excellence

• Own order capture, exception management, fulfillment coordination, and SLA adherence
• Drive reductions in manual touchpoints and operational inefficiencies
• Manages all third party partnerships and SLAs
• Develops excellent 360 customer-experience

Analytics & Performance Management

• Own weekly and monthly performance reporting
• Analyze customer behavior, purchasing trends, and margin drivers, and business opportunities
• Identify gaps and opportunities to increase basket size, frequency, and retention

Team Leadership

• Lead and develop the e-commerce operations team
• Reset expectations, performance standards, and accountability
• Identify skill gaps and work with the Director to rebuild team capability

What the Client is Looking For

• 5+ years of progressive e-commerce experience with at least 2-3 years in a management or senior individual contributor role, ideally within B2B, wholesale, distribution, or retail environments.
• Hands-on experience managing e-commerce platforms (Shopify strongly preferred) and integrating with ERP systems (SAP or similar) and marketing automation tools (Mailchimp or similar CRM platforms).
• Proven track record achieving revenue and conversion targets through operational excellence and digital marketing execution (email campaigns, SEO, A/B testing, conversion optimization).
• Strong analytical and project management skills with experience leading cross-functional initiatives in fast-paced, high-growth environments.
• People leadership experience managing small teams (2-5 direct reports), including setting expectations, coaching, and performance management.