SEASONAL - Marketing Operations Representative

About the Role

The Marketing Operations Representative will be scheduled to work in both the Player’s Club as well as at Special Events. They are responsible for greeting guests in a pleasant, courteous and enthusiastic manner while registering guests for the Player’s Club or a Special Event. They will assist in the set-up and close out, and on-site execution of Special Events and Promotions.

Position Responsibilities

• Provide the highest level of guest service by greeting all guests pleasantly and with a positive and cheerful demeanor.
• Answer all questions by guests and input their information into the database.
• Understands and explains loyalty card programs and rewards to team members and customers.
• Enrolls customers into the loyalty card program, updates existing information, issues cards and emphasizes the rewards and benefits of the card program.
• Maintain awareness of, and effectively communicates to other staff, property wide company promotions, events and programs.
• Assists in the placement and removal of stanchion ropes, metal stanchion signage, counter signage, chairs, tables, podiums and other physical requirement set-up items.
• Prepares registration items for Special Events and promotions, including guest lists, entrance tickets, seating maps, ticket packets, welcome packets and other collateral as needed.
• Comply with all New Jersey regulatory requirements, departmental and company policies including Ocean Casino Resort ’s business ethics guidelines.
• May occasionally assist as needed issuing box office tickets.
• Maintain confidentiality of all Ocean Casino Resort trade secrets and proprietary information including business processed, customer lists, marketing plans and any other confidential information.

Essential Functions

• Exposure to casino related environmental factors including but not limited to second- hand smoke, excessive noise, and stress related to servicing customers in a high pressure, fast paced environment.
• Must be able to stand for an entire shift and be able to move throughout the casino/hotel areas.
• Repetitive finger and wrist motion (key board data entry) as well as prolonged viewing of data on a computer monitor.
• Must be able to work weekends and holidays, as well as flexible shifts and/or unusual hours.
• Must be able to lift at least 25lbs.

Requirements

What’s Required

• High School Diploma or equivalent GED preferred.
• Ability to communicate with customers and team members in a clear and concise manner.
• Superior customer service skills with the ability to manage difficult customer situations and respond promptly to customer needs and requests.
• Ability to effectively communicate in English

Benefits

• Training & Development
• Free Meal while on shift
• Free Parking

Qualifications

• Repetitive finger and wrist motion (key board data entry) as well as prolonged viewing of data on a computer monitor
• Must be able to work weekends and holidays, as well as flexible shifts and/or unusual hours
• Must be able to lift at least 25lbs
• Ability to communicate with customers and team members in a clear and concise manner
• Superior customer service skills with the ability to manage difficult customer situations and respond promptly to customer needs and requests
• Ability to effectively communicate in English

Benefits

• Training & Development
• Free Meal while on shift
• Free Parking

Responsibilities

• The Marketing Operations Representative will be scheduled to work in both the Player’s Club as well as at Special Events
• They are responsible for greeting guests in a pleasant, courteous and enthusiastic manner while registering guests for the Player’s Club or a Special Event
• They will assist in the set-up and close out, and on-site execution of Special Events and Promotions
• Provide the highest level of guest service by greeting all guests pleasantly and with a positive and cheerful demeanor
• Answer all questions by guests and input their information into the database
• Understands and explains loyalty card programs and rewards to team members and customers
• Enrolls customers into the loyalty card program, updates existing information, issues cards and emphasizes the rewards and benefits of the card program
• Maintain awareness of, and effectively communicates to other staff, property wide company promotions, events and programs
• Assists in the placement and removal of stanchion ropes, metal stanchion signage, counter signage, chairs, tables, podiums and other physical requirement set-up items
• Prepares registration items for Special Events and promotions, including guest lists, entrance tickets, seating maps, ticket packets, welcome packets and other collateral as needed
• Comply with all New Jersey regulatory requirements, departmental and company policies including Ocean Casino Resort ’s business ethics guidelines
• May occasionally assist as needed issuing box office tickets
• Maintain confidentiality of all Ocean Casino Resort trade secrets and proprietary information including business processed, customer lists, marketing plans and any other confidential information
• Exposure to casino related environmental factors including but not limited to second- hand smoke, excessive noise, and stress related to servicing customers in a high pressure, fast paced environment
• Must be able to stand for an entire shift and be able to move throughout the casino/hotel areas