E-commerce & Customer Support Admin

**Who We Are** **Mind Games** is North America's premier specialty retailer "Where Creative Minds Come to Play" Our stores are chock full of traditional and contemporary boards games, pop culture collectibles, puzzles, educational and fun toys, and lots more. Whether it's the latest game for a board game night, your favorite Funko Pop, cool birthday gifts for your young nephew or a nice chess set for Uncle Harry we pretty much have something for everyone. **We sell fun** and need leaders that are knowledgeable in our products (current knowledge or extreme curiosity to learn) are able to achieve sales goals by creating great customer/employee experiences and able to maintain a visually compelling store. Do you know who shot first, Han or Greedo? Is it “leviOsa” or “levioSA”? If you can answer these questions you may be the perfect fit. **What You’ll Be Doing** - Ensure customer service issues are resolved by liaising with other departments and stores - Generate and update website content (Content & promotions) - Recommend changes in products, services, and policies by evaluating results and competitive developments - Keep management informed by submitting activity and result reports, such as daily call reports, weekly work plans, and monthly analyses - Demonstrate strong organizational and follow-up skill - Respond to pricing, billing, order status, late deliveries and proof of delivery issues - Ensure pricing, operating principles and procedures are followed - Controlling the flow of E-Commerce orders through our website and software - Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements - Ability to multitask/ organizational skills - Content management, (Amazon A+ content management) - Plan, define and implement website changes and functional improvements - Maintain and update the online marketing plan by coordinating with marketing team - Monitor key performance indicators on the website and develop plans to improve them - Investigate and report any operational/technical issues arising **You Will Have** - e-commerce & customer support experience in a retail environment - CMS skills and experience e.g. Woo commerce and Salesforce - Digital content creation & management - Familiar with data management - Previous experience of website or e-commerce CMS - Extremely driven individual with proven success in motivating and building strong teams - Ability to build rapport with clients and work in a team environment - Outgoing and fun personality - Highly motivated - Basic understanding of Google products such as Google Shop & Analytics would be desirable - Fluent verbal and written English and French (preferred) with spelling and typing accuracy **What’s In It For You** - Competitive Pay - Casual Dress - Store Discount - Flexible Schedule - Extended Health Benefits - Being surround by people and products you **_love_** - Only those selected for an interview will be contacted._