Delivery Manager - eCommerce

We have partnered with our client in their search for a Delivery Manager, Ecommerce.

Tremendous opportunity to grow a modern agile digital delivery management team in a company on an explosive growth path and a leader in their space. This position will spearhead the digital delivery planning, reporting, process development and more.

KEY DUTIES AND RESPONSIBILITIES

Delivery Management

• Partner with product management and tech leadership on prioritization and capacity to establish sprint and release goals to include business outcome and value.
• Lead backlog management activities to ensure items are prioritized, labeled, refined, and in a state be picked up by the development teams.
• Oversee key sprint ceremonies including sprint planning, backlog refinement, retrospectives, and standups.
• Work closely with development teams to ensure items maintain momentum, blockers are assessed, and sprints are closed out with minimal carryover.
• Monitor and assess delivery activities to ensure efficiency.
• Manage vendor delivery team and advise on process improvements and client engagement to ensure accountability and visibility.

Planning

• Coordinate and lead big room planning and solutioning activities with the product, tech, dev, QA, and program teams.
• Facilitate working sessions to support design and solutioning with product management and tech teams. Lead dependency and story mapping sessions for supporting initiatives.
• Monitor and assess tooling capabilities to ensure efficiency and usability.
• Lead automation of manual processes within Jira/ADO/Wiki to streamline reporting and activities.
• Partner closely with PMO on required reporting and planning deliverables/activities.

Change Management

• In partnership with digital workforce team, champion, enforce, and guide teams, stakeholders, and vendors on existing change management processes.
• Enforce standard change processes and minimize emergency changes where possible.
• Work with the service management team on identified gaps and opportunities for continuous process improvement.
• Lead change ticket creation, ownership, and shepherd through CAB presentation.
• Facilitate risk assessment activities.

Release Management

• Develop and deploy release management strategy within digital environment.
• Oversee all deployments to stage and production environments.
• Review and approve release items to deploy to stage and deployment readiness in coordination with product management, vendors, CAB reviews and PMO as needed.
• Develop reusable deployment plans and activities.
• Review release items for readiness, dependencies, risk, and impact.
• Review, assess, and continue to improve release management activities.
• Populate release notes and communicate releases to stakeholders.
• Facilitate release/deployments and monitor execution.

Reporting

• Establish metrics and reporting process to report upon sprint progress and completion.
• Report on release statistics to assess risk based on impacted areas of the site via dashboards.

REQUIRED SKILLS AND QUALIFICATIONS

• 8+ years digital delivery management or similar experience in a digital environment.
• Experience working in Agile/Scrum software development.
• Previous management experience.
• Influential communicator and skilled operator in a matrixed environment.
• Track record in working toward quantifiable targets and goal orientation.
• Strong executive presence with good presentation abilities.
• Outstanding verbal and written communication skills.
• A curious attitude and desire to learn.
• Experience managing third-party vendors.

Title: Delivery Manager, Ecommerce

Location: Remote

Client Industry: Consumer

Compensation: $70-$75/hour

Ref ID

Qualifications

• 8+ years digital delivery management or similar experience in a digital environment
• Experience working in Agile/Scrum software development
• Previous management experience
• Influential communicator and skilled operator in a matrixed environment
• Track record in working toward quantifiable targets and goal orientation
• Strong executive presence with good presentation abilities
• Outstanding verbal and written communication skills
• A curious attitude and desire to learn
• Experience managing third-party vendors

Benefits

• Compensation: $70-$75/hour

Responsibilities

• This position will spearhead the digital delivery planning, reporting, process development and more
• Delivery Management
• Partner with product management and tech leadership on prioritization and capacity to establish sprint and release goals to include business outcome and value
• Lead backlog management activities to ensure items are prioritized, labeled, refined, and in a state be picked up by the development teams
• Oversee key sprint ceremonies including sprint planning, backlog refinement, retrospectives, and standups
• Work closely with development teams to ensure items maintain momentum, blockers are assessed, and sprints are closed out with minimal carryover
• Monitor and assess delivery activities to ensure efficiency
• Manage vendor delivery team and advise on process improvements and client engagement to ensure accountability and visibility
• Planning
• Coordinate and lead big room planning and solutioning activities with the product, tech, dev, QA, and program teams
• Facilitate working sessions to support design and solutioning with product management and tech teams
• Lead dependency and story mapping sessions for supporting initiatives
• Monitor and assess tooling capabilities to ensure efficiency and usability
• Lead automation of manual processes within Jira/ADO/Wiki to streamline reporting and activities
• Partner closely with PMO on required reporting and planning deliverables/activities
• Change Management
• In partnership with digital workforce team, champion, enforce, and guide teams, stakeholders, and vendors on existing change management processes
• Enforce standard change processes and minimize emergency changes where possible
• Work with the service management team on identified gaps and opportunities for continuous process improvement
• Lead change ticket creation, ownership, and shepherd through CAB presentation
• Facilitate risk assessment activities
• Release Management
• Develop and deploy release management strategy within digital environment
• Oversee all deployments to stage and production environments
• Review and approve release items to deploy to stage and deployment readiness in coordination with product management, vendors, CAB reviews and PMO as needed
• Develop reusable deployment plans and activities
• Review release items for readiness, dependencies, risk, and impact
• Review, assess, and continue to improve release management activities
• Populate release notes and communicate releases to stakeholders
• Facilitate release/deployments and monitor execution
• Reporting
• Establish metrics and reporting process to report upon sprint progress and completion
• Report on release statistics to assess risk based on impacted areas of the site via dashboards