Complex Program Manager - eCommerce Programs

Complex Program Manager – eCommerce Programs

• Location: Seattle, WA (Onsite Required)
• Engagement Type: Full-time or Contract (Must be authorized to work in the U.S. without sponsorship. No C2C.)

Overview

We are seeking a highly experienced Complex Program Manager to lead large-scale eCommerce initiatives and drive Agile product ceremonies across multiple delivery teams. This role requires strong stakeholder management, executive communication, and hands-on leadership in fast-paced, highly technical environments.

Key Responsibilities

• Lead mission-critical eCommerce and digital transformation programs with cross-functional visibility.
• Facilitate Agile ceremonies, including daily standups, planning sessions, retrospectives, PI planning, and sprint reviews.
• Drive delivery management across multiple technical workstreams, ensuring tight alignment on milestones, dependencies, and risks.
• Develop and maintain program dashboards, roadmaps, RACI matrices, and communication plans.
• Present program updates, risks, and mitigation strategies to senior and executive leadership.
• Support release planning, operational readiness, and continuous improvement initiatives.

Required Skills & Experience

• 10+ years of experience managing enterprise-level technology or eCommerce programs.
• Strong expertise in Agile, Scrum, and SAFe environments.
• Proven success leading multi-team, cross-functional programs with technical complexity.
• Experience working with engineering, product, operations, and large stakeholder groups.
• Proficiency with Jira, Confluence, and modern Agile program management tools.
• PMP, CSM, or SAFe certification preferred.
• Bachelor’s degree in Computer Science, Engineering, Business, or related area.

Work Authorization Requirements

• U.S. Citizens or Green Card Holders only, due to program sensitivity and compliance requirements.
• Candidates must be authorized to work in the United States without current or future sponsorship.
• Third-party (C2C) arrangements are not permitted.

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