Specialist - Omni Activation

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

Hard Rock Digital is looking for an energetic, detail-oriented Omni Activation Specialist to support the planning and execution of live brand activations that drive customer acquisition, engagement and awareness. This is an exciting opportunity for a driven marketing professional who thrives in fast-paced environments and has a passion for bringing a brand to life.

Key Responsibilities

• Oversee activation setup, execution, and breakdown. Ensure all materials and signage are correctly placed and functional.
• Manage brand ambassadors and serve as point of contact to escalate customer inquiries and troubleshoot challenges.
• Ensure that brand ambassadors are well-trained, aligned with brand messaging, actively engaged with customers, and represent Hard Rock Bet with professionalism.
• Maintain ongoing inventory of promotional materials and event supplies.
• Track KPIs and gather feedback from brand ambassadors, customers and venue partners to help compile post-event reports and inform future activations.
• Monitor the sports calendar (professional, collegiate, local events) to identify relevant activation opportunities aligned with our audience and business goals.
• Stay up to date on events and happenings at partner venues and propose ways to activate with purpose and creativity.
• Collaborate with internal teams to align activations with brand campaigns, product launches, or other business objectives.

What are we looking for?

• 1-2 years’ experience in marketing, event management, sales, or customer service.
• Proactive, solution-oriented and excited about customer-facing work.
• Flexibility with schedules and ability to travel when needed.
• The ability to work late nights, weekends, and holidays depending on assigned schedule.
• Must be able to work standing/walking for long periods of time, with or without reasonable accommodation.
• Must be able to lift/move up to 40 pounds.
• Strong communication skills (written, verbal) and a team-player attitude.
• Ability to build and maintain strong relationships with internal & external partners.
• A track record of analytical thinking & outside the box solutions to achieving business goals.

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits
• Startup culture backed by a secure, global brand.
• Opportunity to build products enjoyed by millions as part of a passionate team.

Roster of Unique’s

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer)