E-commerce Team Lead

**POSITION TITLE**

• *E-Comm Fulfillment Team Lead**
• *Reports to**:
• *E-Comm Manager at Everything Wine Morgan Crossing (112-15735 Croydon Drive)**
• *VISION**

Creating a remarkable experience, as we reinvent the modern wine, beer and spirit experience by bringing excellence and innovation,

Without compromise.

• *CORE VALUES**
• **Generosity**_

You are generous with your knowledge and time. You make time to go above and beyond with customers and your team. You share candid feedback to help others grow.

• **Humanity**_

We like people who are just good humans. You understand that we are not in the wine business, we are in the people business. We connect with people through their eyes of a good neighbour. You are known for your authenticity, honesty, integrity and humility.

• **Innovative**_

We will always be nimble, embrace and drive change, and challenge the status quo. So don’t get too comfortable. We are forward thinkers, we are manically obsessed with redefining the experience of our industry, we challenge every assumption, and we will make mistakes along the way. But that is inherent to every innovation.

• **JEDI**_

You don’t have to be Luke Skywalker, but you make wise judgement. So Just-Eff-ing-Do-It. We are not perfect, so at times we will fail. Do not fret. Failure is an option, doing nothing isn’t. Your job description is secondary, your #1 job is making everyone around you, and the company a success.

• *EXPERIENCE/SKILLS**:

Everything Wine consistently strives to achieve excellence in everything that we do. From the careful hiring decisions we make, to setting high expectations for all our employees and fostering a supportive environment where our employees can learn and grow within our organization.

We value showing compassion for one another while staying true to who we are and what we represent: Generosity, Humanity, Innovative and having a JEDI mindset. We strongly believe in a working environment where coaching and feedback are necessary for the growth and success of our employees. Supervisors are responsible to work towards achieving our vision and set the example of living out our core values to continually build a great culture that we are proud to be a part of.

• *Skills**

Ability to influence, motivate and lead a team to action

Excellent verbal & written communication skills

Critical thinking, problem solving and decision-making skills

Effective time management skills

Customer and staff conflict resolution

Ability to de-escalate a high-stress situation

Excellent customer service skills

Ability to work in a fast-paced, high volume environment

Excellent organizational skills

• *Personality Traits**

High integrity

Works well with others

Highly organized

Detail oriented

Resourceful

Coachable

Desire to be developed and grow

Natural leadership qualities

Compassionate

• *Qualifications**

WSET Level 2

4-5 years in customer service or retail industry

2-3 years fulfillment management experience or e-commerce experience

Experience coaching/mentoring a team

Understanding of Microsoft Office, Excel, Publisher, Outlook

Serving it Right certificate

• *Company Traits**

People focused

Inclusive and open-minded

Innovative

Authentic

Collaborative

Growth Oriented

• *Benefits**:
• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate

• Surrey, BC V3Z 2L5: reliably commute or plan to relocate before starting work (required)
• *Experience**:
• fulfillment management: 2 years (preferred)