Retail sales manager – e-commerce (NOC 60020)

Overview

Position: Retail sales manager – e-commerce (NOC 60020)

Company: Batten Industries Inc. (dba Nellie's Clean)

Business Address: 2455 Dollarton Hwy, Unit 114, North Vancouver BC V7H0A2

Terms of Employment: Permanent, full time in office.

Wage: $41 per hour

Benefits: Two (2) weeks of paid vacation per year; Eligibility to join Nellie's extended benefits plan after three (3) months, including health and dental; Free Nellie's products for personal use + 50% off Nellie's product for friends and family

Hours: 40 hours per week

Language: English

Location of Work: 2455 Dollarton Hwy, Unit 114, North Vancouver BC V7H0A2

How to apply: Please send resume AND cover letter by email to with subject line "Retail sales manager – e-commerce".

Responsibilities

• Oversee and coordinate the day-to-day operations of the company's Amazon sales channels in the U.S. and Canada, ensuring alignment with business goals and performance targets.
• Develop and implement strategic sales plans, including new product launches, pricing strategies, and marketplace optimization to drive revenue growth.
• Supervise and enhance product listings, manage Buy Box performance, and respond to customer feedback to maintain a strong online presence and customer satisfaction.
• Analyze market conditions and competitor activities to identify new growth opportunities and inform strategic decision-making.
• Collaborate with marketing, product development, and supply chain teams to align Amazon strategies with broader company goals and ensure consistent branding across all channels.
• Design and execute promotional campaigns based on ROI, ROAS, and overall business objectives to boost sales and brand visibility.
• Ensure full compliance with Amazon's policies, marketplace regulations, and country-specific requirements (U.S. and Canada), minimizing risk of suspension or penalties.
• Coordinate with finance and accounting teams to ensure accurate reconciliation of Amazon payments, fees, chargebacks, and returns.
• Administer the Fishbowl resource planning system across all relevant departments—including purchasing, logistics, accounting, sales, and warehouse operations—to ensure effective and integrated business processes.
• Improve operational workflows related to inventory control, order processing, and production.
• Serve as the key point of contact across departments to ensure ERP solutions align with evolving operational requirements and long-term business objectives.
• Oversee Amazon department staffing functions including hiring, supervision, and day-to-day management, while providing strategic leadership to ensure efficient operations and a collaborative, results-driven team culture.
• Direct the Amazon sales team by setting clear performance objectives, tracking KPIs, and supporting ongoing skill development to maximize sales growth and team effectiveness.

Qualifications

• Min. one year of experience as retail e-commerce sales manager, preferably with demonstrated success in scaling online revenue.
• Min three years experience with Amazon Seller Central (or similar online purchase platform).
• High level knowledge in Fishbowl Inventory Software (or similar inventory management system).
• Minimum one year of experience in a supervisory or team leadership role.
• Advanced Microsoft Excel skills.
• Exceptional written and verbal communication skills.
• Experience using e-commerce analytics platforms (e.g., Helium 10, Jungle Scout, or similar tools).
• Ability to thrive in a fast-paced, deadline-driven environment with strong attention to detail.
• Excellent multitasking and time-management skills.
• Bachelor's degree in Business, Economics, Communications, E-commerce, or a related field preferred.

Benefits

• Two (2) weeks of paid vacation per year.
• Eligibility to join Nellie's extended benefits plan after three (3) months, including health and dental.
• Free Nellie's products for personal use + 50% off Nellie's product for friends and family.

Additional notes

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