Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards

The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Job Summary

The Digital Marketing Specialist, Lifecycle, will captivate both past and prospective guests, nurturing their interest through each stage of the journey, both before and after reserving a voyage with The Ritz-Carlton Yacht Collection. This role will leverage our CRM, data partners, email marketing platform (Salesforce Marketing Cloud), and analytics systems to identify relevant segments, execute appropriate messaging strategies, optimize programs, and deliver reports on email marketing efforts. In keeping with the cross-functional nature of our digital marketing team, this position will also collaborate with, and advocate for the guest experience alongside, professionals responsible for analytics, social media, paid digital advertising, and digital product management.

Essential Functions

Assist in the day-to-day email marketing calendar and brief development for internal and external teams to maintain consistent, effective email marketing collateral.
Develop and deploy email templates in Salesforce Marketing Cloud, employing industry best practices to ensure flawless execution.
Monitor and optimize the existing booked guest email journey to promote booking retention and ensure future guests are well-informed and excited for their upcoming voyage.
Create segmented email lists and set up A/B tests and other designed experiments.
Monitor, measure, and report on the performance of all email campaigns (marketing and operational communications) through campaign monitoring and reporting.
Support the company’s CRM database growth and development, including contacts, tasks, and marketing automation platform data integration.
Conduct competitive analysis and monitor industry trends on a consistent basis.
Work closely with internal departments to ensure the RCYC brand is communicated correctly and consistently across all digital marketing channels.
Manage purchase order creation and follow-up to ensure timely processing and payment for vendors.

Competency

Education: BA or equivalent experience required

Skills & Experience

2+ years’ experience in digital marketing, with a focus on email marketing
Travel/hospitality industry experience preferred
Proficient in email/template development; email coding experience (HTML, CSS, etc.) is a plus
Understanding of enterprise-level email marketing platforms, including marketing automation capabilities
Salesforce Marketing Cloud and Data Cloud experience preferred
Strategic thinker and outspoken advocate of guests’ digital experience interests
Strong writing and grammar skills, proofreading abilities, and copywriting
Detail- and deadline-oriented
Team player, self-starter, able to function with little supervision, high-energy
Experience with Google Analytics
Tableau experience is a plus

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

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Digital Marketing Specialist, Lifecycle