Note: The job is a remote job and is open to candidates in USA. STRATACACHE delivers in-store retail experience transformation and exceptional customer journeys through a wide array of marketing technology. We are hiring for a Field Installation & Service Technician to provide client installation and post-installation service of our digital signage solutions, as well as providing on-site support services in a break/fix capacity.

Responsibilities

Perform On-site technical support of STRATACACHE digital signage applications
Perform On-site installation of STRATACACHE digital signage applications
Ability to work with industry standard display technologies (displays, video connections, network connections)
Ability to work with a team or individually
Ability to clearly articulate to support team members issues encountered onsite and what was done to resolve them
Ability to follow installation documentation
Ability to come up with solutions to unforeseen problems as work is done and provide feedback to project stakeholders regarding those solutions
Additional duties may be assigned, as needed

Skills

High School diploma or equivalent
Ability to communicate and interface with customers in a professional manner
Ability to travel and work remotely from project sites as necessary
Excellent written and verbal communication skills
Ability to work within documentation applications. (Word, Excel, email, other cloud based solutions)
Able to work on problems of diverse scope where analysis of data requires evaluation of identifiable factors
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Ability to interact professionally with senior internal and external personnel
Ability to be dispatched to a customer site with relatively short notice (24-48 hours)
Some construction or digital signage installation experience a plus
Some experience dealing with construction general contractors

Benefits

Major medical
Dental
Vision
Disability insurance options
Employee Benefit Time
Matching 401K
Corporate discounts
Employee Assistance Program

Company Overview

Delivering retail transformation and exceptional customer experiences through advanced marketing technology solutions. It is a sub-organization of STRATACACHE Capital. It was founded in 1999, and is headquartered in Dayton, Ohio, USA, with a workforce of 501-1000 employees. Its website is http://www.stratacache.com.

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[Remote] Field Installation & Service Technician - Dallas (45245)