!! This is a fully remote role. Candidates must be able to work overlapping US hours !!

You’ll be the strategic lead for 4–6 DTC brands, responsible for defining direction, setting priorities, and ensuring every retention initiative aligns with the client’s business objectives. You’ll make informed decisions using customer behavior, lifecycle data, and core ecommerce metrics — while bringing the creative instincts needed to shape strong angles, offers, and campaign ideas.

This role requires someone with strong strategic instincts — someone who can look at performance, understand the ecommerce model behind it, and translate that into a clear plan without needing extensive direction. You’ll also bring the communication skills and EQ to guide clients confidently, simplify complex ideas, and keep conversations productive and focused.

You’ll operate with a high degree of autonomy, balancing strategic thinking with hands-on involvement where it meaningfully impacts quality or results. You should be comfortable navigating incomplete information, troubleshooting issues in real time, and moving work forward with sound judgment and clear communication.

This is a senior role for a seasoned strategist, not a training-ground. We’re looking for someone who can lead accounts confidently from day one.

What You'll Own

Strategy & Planning

You’ll craft the retention strategy for each account — mapping lifecycle priorities, designing monthly plans, shaping campaign angles, and setting clear direction. You’ll think holistically about CAC, LTV, purchase cadence, and user behavior, helping clients understand both the big picture and the specific next steps. As part of this work, you’ll also look for opportunities across email, SMS, direct mail, and emerging channels like WhatsApp to strengthen the overall retention ecosystem.

Campaign & Email Automations

You’ll guide campaigns from concept to launch, ensuring the angle, segmentation, testing plan, and creative direction all align with the broader strategy. You’ll stay hands-on enough to keep the work sharp while directing designers, copy partners, and ops toward a polished final product. For larger lifecycle projects, you’ll partner closely with our Flows Manager to ensure your strategic direction translates cleanly into technical execution and scalable flow builds.

Performance & Reporting

You’ll lead weekly recaps and monthly reviews (with analytics support from Hiro), identify wins and risks, and shape clear next steps. You’ll develop the performance narrative for each account, preparing thoughtful QBRs that tie decisions to revenue and LTV growth.

Client Ownership

You’ll run client calls, guide decisions, and navigate uncertainty with confidence. You’ll handle strategic questions, troubleshoot issues in real time, and keep clients focused on the right priorities. Your communication style should be steady, structured, and clear.

Execution Support

You won’t be doing everything alone. You’ll stay close to execution (especially early on) while production support ramps. Over time, more technical work shifts off your plate so you can stay focused on strategy.

What We Expect

We expect you to bring clear thinking, strong judgment, and a steady, structured approach to your accounts. You should be comfortable making decisions, setting priorities, and bringing order to complex situations. You’re the strategic adult in the room, and clients look to you for direction.

Clear, structured communication
Ownership and follow-through
Strategic thinking paired with clean execution
Calm problem-solving under tight deadlines
Strong attention to detail
A proactive mindset
Ability to operate independently in a fast-paced environment

What You Bring

We will only consider candidates with real retention experience and a proven ability to operate at a strategic level. If you have not owned DTC retention strategy before — shaping direction, interpreting performance, and guiding decision-making — this role will not be a fit.

You should also have an understanding of the Shopify ecosystem and the tools that support retention — including platforms like Recharge, Yotpo, or Lifetimely — along with comfort working with core ecommerce metrics such as CAC, LTV, contribution margin, and value-based segmentation (e.g., RFM).

3+ years in lifecycle marketing, CRM, or email/SMS retention
2+ years experience of other ESPs like Sendlane, Braze, Customer.io a plus
Strong Klaviyo experience (campaigns, flows, segmentation, troubleshooting, deliverability)
Experience managing multiple DTC accounts in an agency environment
Confidence leading client communication and decision-making
Ability to interpret data and turn it into structured next steps
Ability to work during US Eastern Time hours
Eastern Europe / LATAM candidates encouraged (all regions considered)

Why Join Mineral

Mineral is intentionally lean, senior, and focused. You’ll work directly with the founder and Head of Strategy, enjoy real ownership over your accounts, and have a voice in shaping the systems and tools that support our work. We value thoughtful execution, clarity, and structure — and we build processes that respect your time and focus.

Small, senior team with high autonomy
Work directly with the founder and Head of Strategy
Flat rate and Full-Time positions available after initial trial period
Fully remote
Flexible PTO
Opportunity to improve systems, tools, and workflows
We prioritize clarity, strategy, and client outcomes—not busywork

Looking forward to hearing from you.

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Marketing Manager, Retention Strategy (Remote)