Job Summary

Provide strategic leadership for Mercy University’s digital and AI transformation initiatives. This role leads the development and execution of the university’s digital strategy and roadmap, advancing innovation, automation, and AI adoption across academic and administrative areas.

Primary Duties and Responsibilities include, but are not limited to:

Develop and lead a comprehensive digital and AI transformation strategy and roadmap aligned with Mercy’s mission, academic priorities, and the Mercy 2030 Institutional Strategic Plan
Drive institution-wide transformation initiatives that leverage emerging technologies, automation, and AI to improve agility, efficiency, and service delivery
Develop a tactical plan for digital transformation and AI adoption within both academic and administrative areas, identifying opportunities for innovation, automation, and enhanced user experience
Establish and lead a framework that drives digital innovation, shared learning, and operational excellence across the university, promoting governance, collaboration, and continuous improvement
Define and track success metrics to measure adoption, performance, and return on investment for digital and AI initiatives, in coordination with the Assistant Vice President of Innovation and Analytics at Mercy University
Champion organizational change by building digital literacy and fostering a culture of collaboration, innovation, and continuous learning
Lead business process improvement and optimization initiatives to streamline workflows and increase efficiency across departments
Partner with senior leadership to ensure technology investments deliver measurable results and advance institutional outcomes.
Develop and oversee communication and training strategies that support digital and AI initiatives and ensure broad stakeholder engagement
Leverage analytics and reporting to provide insights to executive leadership on project

performance and institutional impact

Oversee the operational activities of the Project Management Office (PMO) ensuring that projects supporting the university’s transformation agenda are properly prioritized, governed, and executed on time and within scope, with clear measures of success defined and progress reported regularly to university leadership
Serve as project lead for select high-impact or cross-divisional initiatives, providing direct management and coordination
Stay current with higher education technology trends, particularly in digital strategy, transformation leadership, AI adoption, and organizational change

Education Required

Bachelor’s degree in Information Systems, Computer Science, Business Administration, Organizational Leadership, or a related field required
Master’s degree in Business Administration, Organizational Leadership, Information Technology, or a related discipline strongly preferred

Experience and/or Skills Required

Minimum 10 years of experience leading digital strategy, transformation, or enterprise change initiatives in higher education or similarly complex environments
Minimum of five years of project or program management experience including direct management of complex institutional initiatives
Proven success developing and implementing strategic digital roadmaps and governance structures
Demonstrated leadership of large-scale transformation programs
Extensive background in organizational effectiveness, change management, and business process optimization
Proficient in using modern productivity and project management tools (e.g., Smartsheet, Microsoft Project, or equivalent)
Strong analytical, planning, and problem-solving skills with the ability to translate data into actionable insights
Excellent oral, written, and interpersonal communication skills with the ability to engage senior leadership and diverse stakeholders
Proficiency in developing and executing learning and training programs to support technology adoption
Experience working collaboratively across IT, academic, and administrative areas
Proven record of building cultures of innovation and digital literacy

Desired Skills

Experience leading or contributing to digital strategy, AI adoption, or automation initiatives in higher education or enterprise environments
Experience working within institutions of higher education
Strong understanding of academic and administrative operations in universities
Ability to communicate vision and inspire innovation across diverse teams
Proficiency with project and portfolio management tools and data visualization platforms
Knowledge of higher education accreditation, compliance, and strategic planning processes
Experience using Smartsheet for project management and collaboration

Licenses/Certifications Required

Project Management Professional (PMP) certification
Certified Scrum Master (CSM) certification (preferred)
Additional certifications such as ITIL, Prosci Change Management, PMI-PfMP, PMI-PgMP are a plus

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Director of Digital Transformation