**This position is Remote***

Job Summary

This position is responsible for undertaking strategic market and competitive analyses, and creating, maintaining, and analyzing a Voice of the Customer feedback loop to deliver key insights into business opportunities across Henry Schein One’s product portfolio. This individual will partner with stakeholders and key leaders across the organization including the Chief Customer Experience Officer, Chief Product Officer, Chief Commercial Officer, other marketing functions (demand generation and content for thought leadership), product, strategy, and vertical leadership to drive insights and actionable recommendations for go forward strategy.

What you will do

Compile and synthesize key trends, competitor activity, threats and opportunities based on continuous monitoring of the external market.
Consolidate, synthesize, and disseminate key Voice of the Customer insights to internal stakeholders throughout the organization (product, strategy, business unit general managers, marketing).
Identify gaps in VOC data and create new processes where none currently exist.
Create self-service dashboard of VOC data and insights for internal stakeholder groups.
Support launch and ongoing measurement of company wide NPS measurement and scoring.
Research, monitor and collate competitor activity to develop both an ongoing view of threats and opportunities as well as to inform specific proposition development and go-to-market strategies.
Manage multiple data and insight sources to synthesize a single coherent narrative in response to business issues and support decisions.
Understand, synthesize, articulate and communicate market forces impacting the HenryScheinOne product suite. Be an internal subject matter expert on the company’s existing portfolio and where it fits into the market landscape (where are we at, above and below parity).
Work closely with product marketing team to consolidate product level competitive insights into company wide understanding of our product portfolio and where it sits in the market.
Assist internal strategy team in exploring adjacent markets for build/buy/partner opportunities.
Provide strategic guidance by identifying and evaluating attractive product, customer and market segments, and developing actionable recommendations.
Support qualitative and quantitative research projects, presenting recommendations and communicating insights for incorporation into marketing, product and strategic planning.
Provide insight into key players, competitors, customers, industries and influences that impact the marketplace.
Develop and administer surveys to HenrySchein One buyers and end users, for market insights and thought leadership content.

Qualifications

Must have

8 or more years of increasing responsibility and complexity in strategy, market insights, and qualitative and quantitative research and analysis.
Bachelor’s degree required.
Competitive and market research
Excellent verbal and written communication skills, strong executive presence
Proficient storyteller, able to see through large and varied information sources and convey clear, compelling messages
Strong analytical skills
Inquisitive self-starter
Collaborative – strong interpersonal skills and ability to foster cross-team collaboration
Excellent understanding of industry practices
Strong proficiency with tools, systems, and procedures
Excellent planning/organizational skills and techniques
Excellent independent decision making, analysis and problem solving skills
Outstanding verbal and written communication skills
Excellent presentation and public speaking skills
Excellent interpersonal skills
Ability to build partnerships at all levels within the company
Resolve complex issues in effective ways
Project management, consultative skills and ability to manage a budget
Specialist in multiple technical and/or business skills

Nice to have

MBA and experience of at least 5 years

The posted range for this position is $108,000-$135,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a 15% bonus not reflected in the posted range.

What you get as a Henry Schein One Employee

A great place to work with fantastic people.
A career in the healthcare technology industry, with the ability to grow and realize your full potential.
Competitive compensation.
Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

About Henry Schein One

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein One

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is unable to hire individuals residing in Alaska, North Dakota, Hawaii, West Virginia, Maryland, Delaware, Puerto Rico, or other US Territories at this time.

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